I'm not "support" but I have been using the software for many years.
I have now looked up your fixture. I will create the profile for you - I read it as a generic PAR can as it doesn't sound like a LED fixture. Usually you will be asked to direct support to the DMX spec sheet.
You can find the Fixture profile at
http://www.tombland.org.uk/*rest of link removed due to GoogleBot issues*
Sorry for the confusion