by James » 03 November 2022, 23:16
Thank you for your reply, much appreciated.
Still don't understand how an Earthed Laptop connected to 2 Earthed LED Pars, powered with an Surge Protection power strip all PAT tested, still blow 2 of your your Interfaces with 2 different laptops?
Would the D1024 offer me better protection than the D512s?
It concerns me with having to shell out over £300 for the possibility it could blow again at anytime live on stage during a show? Granted it was with your earlier USB Cables I'm guessing that's why you have discontinued them hence why I'm purchasing a third device.
I'm struggling to find an external isolator, so must be a rare thing to happen, even though it's now happened to me twice within a year.
Are there hardwear issues we are not aware of?
I need to make a purchase ASAP to replace my dead interface.
Could you please tell me if I am better protected with the D1024 even though I certainly won't be using 1024 DMX channels
Many thanks