Multiple MIDI Faders Crashes ShowXpress

live control with midi devices

Multiple MIDI Faders Crashes ShowXpress

Postby Sunrise » 22 September 2021, 22:32

Sending input from 3-4 MIDI faders simultaneously will consistently crash ShowXpress. If I send from 8 faders at once, it will instantly crash. All faders are set up as ControlChange messages. I am using Bome's MIDI Translator as a go-between to manage my MIDI controllers (Livid Base II and Numark Orbit) and allow them to also respond to Traktor Pro 3. ShowXpress will still crash under the load of a single 8-fader wing with Traktor and Bome's closed.

Is there anything I can do to improve stability? Does ShowXpress simply not operate well with simultaneous commands from more than 1 fader?
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Re: Multiple MIDI Faders Crashes ShowXpress

Postby support » 23 September 2021, 09:02

Please tell us:
- the Operating System
- the version of our software (in the welcome screen)
And post a link to a ZIP of your lightshow (https://thelightingcontroller.com/viewt ... ?f=3&t=168).
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Re: Multiple MIDI Faders Crashes ShowXpress

Postby Sunrise » 23 September 2021, 14:31

Operating System: Windows 10 Home, version 21H1 (on current update)
Hardware: Lenovo T470s, Core i5, 20 GB RAM, integrated graphics

MIDI Devices: Numark Orbit, Livid Base II (both devices control the first 4 master faders)
MIDI Software: Bome's MIDI Translator v1.8.3

ShowXpress Version: 9.2.23 - 201127 - 64 Bits
Show File: https://drive.google.com/file/d/1MgVeo6 ... sp=sharing
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Re: Multiple MIDI Faders Crashes ShowXpress

Postby Niffo » 24 September 2021, 16:55

Could you please also send us the file "param.ini" in the folder "YourHomeDirectory/TheLightingController/" ?
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Re: Multiple MIDI Faders Crashes ShowXpress

Postby Sunrise » 26 September 2021, 22:45

Here you go
Attachments
param.ini
(597 Bytes) Downloaded 97 times
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Re: Multiple MIDI Faders Crashes ShowXpress

Postby Niffo » 27 September 2021, 09:53

We are not able to reproduce a crash moving multiples faders (control change) together from a midi device with the latest software version.
Looking at your lightshow, we think you can try to (one at a time) :
- Update your software with the latest fix file (v9.2.32 at this time)
- Disable midi output from the main preferences (to isolate an infinite loopback problem)
- Disable faders midi output in Live settings (only useful with motorized or lighted physical faders)
- If possible, directly configure your midi device in the software instead of passing by a MIDI Translator (crashes can come from a buggy midi translator as already seen)

In addition, we are going to send you a debug executable of the software wich should display informations at crash time.
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Re: Multiple MIDI Faders Crashes ShowXpress

Postby support » 27 September 2021, 11:19

In addition, we are going to send you a debug executable of the software wich should display informations at crash time.

Link sent via PM.
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