No APC Mini in MIDI preferences [fixed by Windows Update]

live control with midi devices

Re: Can't find my APC Mini in MIDI preferences

Postby LightningFM » 22 March 2021, 22:23

Today I tested with both different MIDI equipment and a different laptop.

Different MIDI equipment: I tried a MIDI keyboard, but it behaved in the same way as the AKAI device.
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Seems like that my OS does see the keyboard (as well as the AKAI) as audio devices but doesn't recognize them for MIDI purposes.

Different laptop: installed SweetLight on a 3 years-old customized laptop running x64 Windows 10 (not sure which version). Plugged the AKAI in and it worked fine on a fresh test lightshow.
I've investigated a little via the "Printer and Devices" page and found out that the AKAI had two additional software devices (that I believe are the MIDI ports) on my friend's laptop (see attached screenshot)
My friend's laptop (working):
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My laptop (not working):
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Re: Can't find my APC Mini in MIDI preferences

Postby support » 23 March 2021, 08:57

We confirm that we see same paramters than with your working PC.

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But we presently do not understand why the other PC shows differently.
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Re: Can't find my APC Mini in MIDI preferences

Postby LightningFM » 25 March 2021, 17:49

Understood, thank you!
I'll try get in touch with AKAI support and eventually come back and update this thread.
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Re: Can't find my APC Mini in MIDI preferences

Postby LightningFM » 10 April 2021, 11:31

Update:
Yesterday, shortly after trying to contact AKAI, I decided to plug in one more time the AKAI APC Mini to the Lenovo laptop and found out - with surprise - the board was now connecting to the software. :roll:
I suspect the issue could have been solved by Windows updates (?) as I haven't done anything midi-related in between.

Image
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Re: Can't find my APC Mini in MIDI preferences

Postby support » 10 April 2021, 14:30

This is a good news !

We confirm that we did not update our software in your computer, without your permission ;-)

So if you made nothing too, there is a good chance it comes from a "Windows Update" process.
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