[El Capitan] 8.1 Crash [fixed]

[Niffo]

- What happened when the software "crashed" ? (Only Freeze ? Error message from the OS ? If yes, what message ?)
- What is the Mac OS version used ?
- What where you doing on the software when it "crashed", or at least what was the software doing when it happened ?
- How did you solve the problem ? (Restart the software ? Restart the interface ? Restart the computer ? ...)

Regards.

[Lighter007]

Btw: What about some kind of log-feature, which continues filling a text file with everything the user did and what the software responded? This way it would be much easier to find a solution to many crash-problems.

[scottenj]

The show was running and all of a sudden it crashed.

When it crashed it asked me if I wanted to restart the show, I did and then it ran again.

[scottenj]

The Mac is running the latest version of the operating system.

[Niffo]

The light show we received is a light show used on Windows 10 (not MacOS) and with an old version of the software (8.1.0 - 16/05/09).
Many things have been corrected since this first public version of the V8 software.
Please update the software in the latest version (8.1.15 + Fix file 8.1.20) and let us know if you still have problems :
viewtopic.php?f=2&t=4528

[scottenj]

I have already done the upgrade but haven't had any gigs yet. I will let it run at home and see what happens. Does it matter if I have fixtures hooked up or is just having the interface plugged in enough?

[Niffo]

No need to have fixtures hooked up, it is exactly the same.
But it will be interesting to know if a crash happens with the interface plugged and without the interface plugged.
Thank you very much for this test.

[Niffo]

Problem fixed (we hope) in the next fix file (8.1.21).

[support]

viewtopic.php?f=2&t=4528

[scottenj]

OK, hopefully that will do it.

Today I was running my show using 8.1.15 on my Mac OS X El Capitan 10.11.6. I had Traktor running also because that would be typical for me.

I had the show just sitting there running and it crashed after a couple of hours. I hadn't touched it in a long time.