Faders 21 and above do not work

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Re: Faders 21 and above do not work

Postby thorehl » 17 February 2021, 21:13

jmic67 wrote:Finally someone agrees with me that the interface box I have is defective. Tech support verified what I have been saying all along.

My thoughs too after all we tested, but wanted supports veiw on things, as i'm just a user.
On the bright side, you've learn a sh*tload about ShowExpress now :mrgreen: Not novice anymore i'd say
Thore
lydlys.com - Freelance sound & light engeneer
Using HW: D1024 & D512
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my DIY light mixer
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Re: Faders 21 and above do not work

Postby jmic67 » 17 February 2021, 21:37

thorehl wrote:
jmic67 wrote:Finally someone agrees with me that the interface box I have is defective. Tech support verified what I have been saying all along.

My thoughs too after all we tested, but wanted supports veiw on things, as i'm just a user.
On the bright side, you've learn a sh*tload about ShowExpress now :mrgreen: Not novice anymore i'd say


Well we soon will see, haven't been able to program anything yet. but I do have a better understanding on the basics. Being a sound tech, Video Live Streamer, now a newbie lighting tech. I'm gonna soon be indispensable :lol:
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Re: Faders 21 and above do not work

Postby thorehl » 17 February 2021, 23:07

When without Covid, this forum is quite active, and it's got a good amount of heavy users here.
And we do have a lot of tricks and workarounds for doing stuff, either our own way or just simpler then what the software is intended for.
Hope they sort you out quickly so you can get crunching.
Oh and in lighting world, on a desk/software. We call a DMX addr for a channel, just like in audio world ;)
So channel 1 operates DMX addr 001 :idea:
Thore
lydlys.com - Freelance sound & light engeneer
Using HW: D1024 & D512
Controller: 2x Akai APC mini
my DIY light mixer
thorehl
 
Posts: 210
Joined: 20 January 2015, 22:16

Re: Faders 21 and above do not work

Postby jmic67 » 18 February 2021, 04:31

Thanks for your assistance and patience working with such a novice. I have contacted the supplier and they are expediting the new interface. I asked them to test before shipping.I will be using this resource often I'm sure. All the tech things I do are volunteer at our church. So I will be passing this information on. I just need to understand the ins and outs before passing the torch. I'm self taught in everything, sound, then live stream, now lighting. I've built the sound system and now the lighting. I'm getting to old.
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Joined: 02 February 2021, 06:56

Re: Faders 21 and above do not work

Postby support » 18 February 2021, 08:09

When received, please let us know if the new interface fixes the problem.
If yes, we will forward the broken one to the hardware team for a deep inspection.
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Re: Faders 21 and above do not work

Postby jmic67 » 18 February 2021, 19:44

support wrote:When received, please let us know if the new interface fixes the problem.
If yes, we will forward the broken one to the hardware team for a deep inspection.

I ordered everything from Sweetwater and the faulty interface will be returned to them.
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Posts: 13
Joined: 02 February 2021, 06:56

Re: Faders 21 and above do not work

Postby support » 18 February 2021, 22:25

Noted.
Thank you.
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