Audio stops when play timeline

create synch shows with video, audio and lights

Audio stops when play timeline

Postby pogjack » 12 November 2014, 04:24

I have ran into a big problem on programming for our Christmas Drama. I have an audio button that plays background music. During that background music I want to have a sound effect also, so I made a black video with the sound effect on it in order to play multiple audio's at one time. The sound effect though, I want to have strobbing lights with it everytime I push it, so I created a Timeline. The background music still needs to keep playing.
What I found out oddly enough, is that when I push the timeline button on Live to play, it stops my audio from the background media button in Live. I don't even have any audio on the timeline, just video on the time line. When I do a button for just the video and select it, it does not stop my audio button. I tried disabling the media timeline, but nothing works.

In short, timeline video cuts off audio playing on Live button.

Thanks,
pogjack
 
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Re: Audio stops when play timeline

Postby pogjack » 14 November 2014, 16:03

Any thoughts on this.
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Re: Audio stops when play timeline

Postby support » 14 November 2014, 16:52

Noted.
We will check that asap.
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Re: Audio stops when play timeline

Postby medbi » 22 July 2015, 21:59

Hi,

Since this year we started working with the Sweetlight software and are very happy with it except for one BIG problem.

THE SITUATION: We have Sweetlight installed in 7 of our hotels (currently) and the timeline (always WAV audio) is used every night. All (Mac) computer and all the programming are exact copies of each other with same specs and same set up. 100 procent identical copy in specs, performance, set up, software installed on that computer and programming of the timelines. All these 7 hotels have exactly the same set up, same amount of lights, same DMX codes, same dimmers,... same everything.

Now we have the problem that at random times, in random shows (we run a 2 week program, so have about 14 different timelines of which 1 is runs each hotel each night)... so we have run about 400 - 500 hours of timeline since the installation. All shows/timelines are about 1 hour 30 minutes long and in most cases are played from beginning till ending without pauses.

THE PROBLEM: The AUDIO stops, in random timelines, at random times, in random shows, in random hotels... So far between 2-7 procent of shows we run have this problem.

So what I dont understand: A show/timeline might have this problem on 1 day in 1 hotel, but will work fine without changing it the next day. In other hotels an exact copy of that show might run fine 10 times or more without any problem.

Thank you,
Ive
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Re: Audio stops when play timeline

Postby support » 23 July 2015, 08:42

Can you please post (or email) your lightshow ?
We will check it.

BTW, can you please tell what you have to do, to get back to normal situation:
- you have nothing to do, and the next timeline will play the audio normally ?
- do you have to manually stop the current timeline, and run a new timeline ?
- do you have to close/restart the software ?
- do you have to ask the OS to force the software to quit, and restart it ?
- do you have to restart the complete OS ?
- ... ?
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Re: Audio stops when play timeline

Postby medbi » 28 July 2015, 22:33

Please provide me with email adress so I can sent the file. 'is big, about 28gb...
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Re: Audio stops when play timeline

Postby support » 29 July 2015, 08:15

Hum, not easy with so big media files.

In the meantime, can you please answer to the above questions ?
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Re: Audio stops when play timeline

Postby medbi » 02 August 2015, 11:11

- you have nothing to do, and the next timeline will play the audio normally ?
We only play one timeline per night... a 1h20 show on average

- do you have to manually stop the current timeline, and run a new timeline ?
yes, most of the time it helps to press stop, skip back a bit and play

- do you have to close/restart the software ?
sometimes, in a rare case the spinning mac logo comes up and does not quit

- do you have to ask the OS to force the software to quit, and restart it ?
In the case the spinning mac logo pinwheel comes up... yes

- do you have to restart the complete OS ?
No
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Re: Audio stops when play timeline

Postby medbi » 02 August 2015, 11:14

I have answered the questions above. Could you please provide me with a email so I can sent in the show.
Every night we use you software in front of over 20 000 people and it looks very unprofessional when we loose the sound!!
medbi
 
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Re: Audio stops when play timeline

Postby JohnRichards » 02 August 2015, 16:09

Hi Medbi,
I also use timelines a lot, and on a long one have experienced random stops.
After turning off the wave display it solved most of the problems.
I program with the wave displayed, and turn it off.
Maybe you have the same problem.
John
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