Software Crashed

create scenes for multi-RGB channels fixtures

Software Crashed

Postby ryvanz » 07 April 2020, 05:38

While using v9, I made an edit to my grid size in pixels, and the software crashed immediately. I've tried to reopen it several times but it's not working at all. I tried using v8 software as well. The light show won't open. Any chance someone may know what has happened?

Thanks,
ryvanz
 
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Joined: 05 July 2013, 19:10

Re: Software Crashed

Postby support » 07 April 2020, 07:51

Please post a link to download a ZIP of your lightshow (https://thelightingcontroller.com/viewt ... ?f=3&t=168).
We will check that.
The Lighting Controller
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Re: Software Crashed

Postby ryvanz » 08 April 2020, 05:22

I've determined why it crashed.

My problem is related to a fixture which shows up in 3d viewer as a "colored object".

When a scene for this fixture is triggered in "Live", and the "3D' button is enabled on the Live page, when you double click that same fixture in the 3d viewer, the 3d viewer crashes.
ryvanz
 
Posts: 58
Joined: 05 July 2013, 19:10

Re: Software Crashed

Postby support » 08 April 2020, 07:53

So it is easy to reproduce the bug ; good news !
With your lightshow, we should be able to fix that.
If your lightshow is confidential, you can send the download link via PM. We will not divulg it.
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