add a fixture crashes [fixed]

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add a fixture crashes [fixed]

Postby joefish1969 » 19 December 2017, 15:56

Hello all i just got a new computer running windows 10 iinstalled showxpress and when i try to add a fixture windows crashes. Also when i try to import a light show it doesn't work. I am pretty familar with showxpress but cannot figure this one out. The guys at Chauvet can't figure it out either. Please Help
joefish1969
 
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Re: Windows 10 problems

Postby support » 20 December 2017, 10:38

Please post a link to download your lightshow (https://thelightingcontroller.com/viewt ... ?f=3&t=168). We will check it.
And if possible, post a video (YouTube) showing the crash. This usually speed up things to fix the problem.
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Re: Windows 10 problems

Postby joefish1969 » 20 December 2017, 21:39

Showxpress crashes when i try to add a light fixture. Also when i try to import a light show it doesnt work. It says import complete but doesnt show up. I import it to other computers and it works fine so it is not the lightshow file. This is a brand new computer. All my other software works fine, serato, Virtual Dj, Etc. i Also installed older versions and that didn't work either. Everything works fine on my other windows 10 pc running home edition.
I also tried it in safe mode and have the same results.
https://www.youtube.com/watch?v=4B1LzzGMwNA

My Operating system is Windows 10 Home
Processor Intel(R)Core(TM) i7-7700HQ CPU @2.80 GHZ
64 Bit
Computer is a lenovo 720 Yoga
joefish1969
 
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Re: Windows 10 problems

Postby support » 21 December 2017, 09:19

Please find the folder "TheLightingController", which is stored in the "home directory" of your computer. Make a zip of this folder and send it to us.
This folder contains all data of our software installed in your computer ; we would like to check it.
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Re: Windows 10 problems

Postby joefish1969 » 21 December 2017, 16:31

Zip File
Attachments
TheLightingController.zip
Zip File
(443 Bytes) Downloaded 53 times
joefish1969
 
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Re: Windows 10 problems

Postby support » 21 December 2017, 17:42

The folder "LightShows" is not present in the folder "TheLightingController". This is not normal.
Please check that.
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Re: Windows 10 problems

Postby joefish1969 » 21 December 2017, 18:17

The reason is its a new install on new computer it will not let me make import a light show, or add a fixture. when i add the light show folder from my other computer to the lighting controller folder it does not show up in showxpress. i have showxpress on 5 different computers and they all work fine. the lightshow folder works i tried it on different computers. even though there isn't a light show folder in the lighting controller folder you should still be able to add a fixtures and patch it am i correct on this ? i need this resolves asap have many light shows coming up on new years for different clients.
joefish1969
 
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Joined: 15 December 2017, 18:45

Re: Windows 10 problems

Postby joefish1969 » 21 December 2017, 18:38

I added the lightshow folder again to showxpress and it worked i don't know why i did this like 10 times i reinstalled it like 10 times and added again and now this time it worked so i guess problem solved for now.
joefish1969
 
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