Windows 8.1 - does not read the usb drivers

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Windows 8.1 - does not read the usb drivers

Postby djgioca » 20 September 2017, 14:00

Hi Support, i formatted my pc and installed all os another time.
Before formatting pc, quick dmx worked well on windows 8.1
Now with new installation of Windows 8.1 interface d512 not still work
I updated my OS Windows 8.1 to last update available in windows update,
I followed instruction of this posts https://thelightingcontroller.com/viewt ... f=7&t=5083
and https://thelightingcontroller.com/viewt ... f=3&t=2111 but i can't install driver,
how i can do?
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Re: windows driver

Postby support » 20 September 2017, 14:52

Since June 2017, the driver is automatically installed from "Windows Update".
https://thelightingcontroller.com/viewt ... f=7&t=5158
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Re: windows driver

Postby djgioca » 21 September 2017, 21:18

hi support i tried to do as you say, but the result of serching say that is impossible to find driver
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Re: windows driver

Postby djgioca » 21 September 2017, 21:32

also if i try to install manually, the message say that driver was detected but an error occurred during installation
the software has been subjected to the Windows logo program testing on a different version of windows and may not be compatible with this version of windows
https://imgur.com/LvEsmPj
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Re: windows driver

Postby support » 22 September 2017, 08:53

Our drivers have effectively been made with the most recent code signing (SHA-2) which is mandatory by the most recent version of Windows10.
After some Google research, it looks sometimes you have to manually install some Windows files by your self. Please read this for more informations: https://technet.microsoft.com/en-us/lib ... ty/3033929 .
But so far, we also read that there is no problem with Windows8.1. We read that it has no problem to read Windows10 code signing (when it is of course 100% up to date).

Could you please double-check with a Windows10 computer ?
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Re: Windows 8.1 - does not read the usb drivers

Postby djgioca » 24 September 2017, 20:04

support this is refer at windows 7, my pc have windows 8.1

on windows 10 work, but my pc not support it
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Re: Windows 8.1 - does not read the usb drivers

Postby support » 25 September 2017, 08:31

They also talk a bit of Windows8.1, but the additional file to manually install seem to be only for Windows 7, which is apparently not auto installed by "Microsoft Update". And Microsoft says there is no problem for an up to date Windows8.1 to read the Windows10 Digital Signature !!!

It looks there is some Microsoft internal problems with Digital Signature, between different versions of Windows.
We are sorry but we are presently not able to fix this Windows problem.
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Re: Windows 8.1 - does not read the usb drivers

Postby wouwtah » 27 March 2018, 15:43

Is there a solution already? Because I have this problem too...
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Re: Windows 8.1 - does not read the usb drivers

Postby support » 28 March 2018, 08:51

Only Micro$oft can decide if this will be easy or not, to make the old OS reading the Windows 10 digital signature.
But is seems they have more interest to force people to go for their lastest OS.
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