Showxpress Crashing

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Showxpress Crashing

Postby slate83 » 10 April 2017, 10:07

Running Showxpress v.8.2.18 with Xpress 512 dmx controller. Using laptop HP Pavilion dv7, Windows 10 Home Edition (64 bit), Intel Core i5 - 2.5 Ghz, 8GB RAM, 500 GB HDD. Showxpress crashes upon opening and intermittently crashes in the middle of a show or scene set up.

Do I need to switch to a Mac to improve stability? Is there a fix for the crashing issue in Windows?

Thanks.
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Re: Showxpress Crashing

Postby support » 10 April 2017, 21:07

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Re: Showxpress Crashing

Postby slate83 » 12 April 2017, 13:02

Lightshow file has been sent. Please advise.

Thanks.
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Re: Showxpress Crashing

Postby support » 12 April 2017, 13:21

We played a bit with your lightshow under Windows (only 2 buttons in Live), without crash.
Please tell us how to reproduce the crash.
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Re: Showxpress Crashing

Postby slate83 » 12 April 2017, 13:31

Thank you for taking a look at it. The only way I know how to tell you to reproduce the crash is to open Showxpress with the Xpress 512 connected. I have experienced the crash at that point and intermittently when attempting to execute the "Jump-Runaway" live button that contains the media file.
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Re: Showxpress Crashing

Postby support » 12 April 2017, 15:08

Please try without the media file and let us know.
(you can for instance rename the media file, then the software will not find it)
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Re: Showxpress Crashing

Postby jtowne » 20 September 2017, 19:53

We have experienced ShowXpress crashing after about 12 minutes or so this past Sunday. We are using the Chauvet Xpress 512 on a Windows 7 machine. To remedy the issue, I updated the software to the latest version along with the new drivers. This did not help. I also replaced the USB cable and the DMX cable. Still no better. Last week, Windows 7 had an update that I suspect has caused this to crash. Any ideas?
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Re: Showxpress Crashing

Postby jtowne » 20 September 2017, 20:09

I just sent a video showing the crash as well as the light show and a screenshot of the ShowXpress about screen listing the version. Please advise.
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Re: Showxpress Crashing

Postby Niffo » 21 September 2017, 13:14

Thank you for your lightshow and the video.
However it seems we are not able to reproduce the problem.
So, can you please answer to the following questions :
- Can you please try to reproduce with no DMX interface connected
- In the video, it is difficult to see if the crash occurs when you are clicking on the Live button or with no action on your side
- Did the crash always occurs after about 12 minutes ?
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Re: Showxpress Crashing

Postby jtowne » 21 September 2017, 14:17

Thanks for the reply. I detached the DMX interface, opened the program and it still crashed. The crash happens with no action on my part. Yes, the crash happens around 12 minutes every time.
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