(0) Interfaces Found

post here topics for Windows only

(0) Interfaces Found

Postby mondinga » 28 March 2017, 03:43

I just purchased an HP Spectre x360 2-1 Laptop to use with ShowXpress. I downloaded the latest version of the ShowXpress software 8.2.18.

After the installation completed, I ran the ShowXpress program and received the message (0) Interfaces Found.

Please note that during the software installation, a pop up box asked if I wanted to install the latest drivers. I selected yes.

In device manager, I receive an error on the device. I have included a screenshot here.

"Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)".

What can I do to resolve this?

Thank you,
Attachments
error.PNG
error.PNG (192.14 KiB) Viewed 2909 times
mondinga
 
Posts: 79
Joined: 20 September 2011, 03:34

Re: (0) Interfaces Found

Postby support » 28 March 2017, 14:36

Please proceed to a complete Operating System update.
Then the OS should be able to verify the Digital Signature.
The Lighting Controller
support
Administrateur
 
Posts: 8067
Joined: 07 December 2009, 16:32

Re: (0) Interfaces Found

Postby mondinga » 29 March 2017, 01:10

I am running Windows 10 Home OS Build 14393.969

In Windows Updates, it says "Your device is up to date. Last checked today. 8:08PM
Are the driver and ShowXpress software compatible with Windows 10 home edition?
mondinga
 
Posts: 79
Joined: 20 September 2011, 03:34

Re: (0) Interfaces Found

Postby mondinga » 29 March 2017, 01:19

It appears there is one build newer than mine. I am downloading it now and will see what happens. The build no. is KB4016635.
mondinga
 
Posts: 79
Joined: 20 September 2011, 03:34

Re: (0) Interfaces Found

Postby mondinga » 29 March 2017, 05:33

I am now on build 14393.970

I uninstalled ShowXpress, then rebooted. The I reinstalled ShowXpress and answered yes to install new drivers. This still did not work.

What builds do work? What version Windows?
mondinga
 
Posts: 79
Joined: 20 September 2011, 03:34

Re: (0) Interfaces Found

Postby mondinga » 29 March 2017, 05:42

I noticed this information in the driver events of the device in device manager:

Device USB\VID_1069&PID_1040\8&b522230&0&1 was configured.

Driver Name: oem47.inf
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Driver Date: 06/05/2009
Driver Version: 3.4.1.20
Driver Provider: EFK provider
Driver Section: EFKusb.NTamd64
Driver Rank: 0xFF0001
Matching Device Id: USB\VID_1069&PID_1040
Outranked Drivers:
Device Updated: false
Parent Device: USB\ROOT_HUB30\7&182537e1&0&0

It shows the driver version being from 2009.
mondinga
 
Posts: 79
Joined: 20 September 2011, 03:34

Re: (0) Interfaces Found

Postby mondinga » 03 April 2017, 03:11

Anything? Help for favor (=
mondinga
 
Posts: 79
Joined: 20 September 2011, 03:34

Re: (0) Interfaces Found

Postby support » 03 April 2017, 16:59

The Lighting Controller
support
Administrateur
 
Posts: 8067
Joined: 07 December 2009, 16:32


Return to Windows

Who is online

Users browsing this forum: No registered users and 1 guest

cron