Device Drivers not installing

post here topics for Windows only

Device Drivers not installing

Postby djrussw1 » 25 May 2020, 12:32

I just got an Xpress rack 1024. I am using Windows 7. I have a D512 box that I still currently use with V8.2. I installed version 9 on my computer. When I plug in the rack1024, the drivers are not installed automatically. I tried installing the drivers manually, but I keep getting the error 'The install class is not present or is invalid'. I have tried to install it on 2 different laptops and my desktop, all with the exact same result. All of them are running Windows 7. I am pretty good with computers and have tried everything I can think of. Uninstalling v9 and tried installing the drivers first. Uninstalling old versions of ShowXpress (v8.2) and uninstalling old drivers that I use with my D512 box. Nothing has worked. I'm at my wits end! Any ideas?
Attachments
Screenshot.jpg
Screenshot.jpg (77.29 KiB) Viewed 1034 times
djrussw1
 
Posts: 5
Joined: 25 May 2020, 12:18

Re: Device Drivers not installing

Postby support » 25 May 2020, 22:22

Windows 7 needs the latest Digital Signature libraries for our current usb drivers.
This is theoretically possible to install, but certainly not easy to do, because Windows 7 is not supported anymore by Microsoft.
The Lighting Controller
support
Administrateur
 
Posts: 8864
Joined: 07 December 2009, 16:32

Re: Device Drivers not installing

Postby djrussw1 » 25 May 2020, 22:26

Thanks. How do I go about getting said Windows 7 Signature Libraries?
djrussw1
 
Posts: 5
Joined: 25 May 2020, 12:18

Re: Device Drivers not installing

Postby djrussw1 » 25 May 2020, 22:32

But it's not giving me an error saying the driver isn't signed. It's saying the 'Install Class is not present or is invalid'. That doesn't sound like a digital signature problem. Would that still be a digital signature issue giving me that error?
djrussw1
 
Posts: 5
Joined: 25 May 2020, 12:18

Re: Device Drivers not installing

Postby support » 25 May 2020, 22:36

Sorry we do not know because we did not try.
We just know that, since Windows 7 is not supported anymore by Microsoft, Microsoft stopped providing any assistance on that. Their target is clear: to force the customers to move to Windows 10.
The Lighting Controller
support
Administrateur
 
Posts: 8864
Joined: 07 December 2009, 16:32

Re: Device Drivers not installing

Postby djrussw1 » 25 May 2020, 22:56

So the only answer without buying a new $1000 computer would be to send back the $700 Xpress-rack 1024 and the $4000 worth of Slim Par Pro H lights I just purchased? I just read an article where companies can make dual versions of their drivers that are digitally signed for both Windows 10 and older versions like Windows 7. Is it possible to get such a driver? If not, then Chauvet and other companies should be taking the 'Windows 7 compatible' off there sites!
djrussw1
 
Posts: 5
Joined: 25 May 2020, 12:18

Re: Device Drivers not installing

Postby TimH » 25 May 2020, 23:06

djrussw1 wrote:So the only answer without buying a new $1000 computer would be to send back the $700 Xpress-rack 1024 and the $4000 worth of Slim Par Pro H lights I just purchased? I just read an article where companies can make dual versions of their drivers that are digitally signed for both Windows 10 and older versions like Windows 7. Is it possible to get such a driver? If not, then Chauvet and other companies should be taking the 'Windows 7 compatible' off there sites!


You can upgrade to Windows 10 on the same computer
TimH
 
Posts: 328
Joined: 03 April 2017, 02:28

Re: Device Drivers not installing

Postby djrussw1 » 25 May 2020, 23:28

That would open up even more headaches. And I shouldn't have to if the product says it's compatible with Windows 7.
Attachments
System Requirements.jpg
System Requirements.jpg (100.61 KiB) Viewed 1024 times
djrussw1
 
Posts: 5
Joined: 25 May 2020, 12:18

Re: Device Drivers not installing

Postby support » 26 May 2020, 15:41

The software works well on Windows 7 (it even works well on Windows XP).
The problem is the usb drivers level of security which is required by Microsoft.
It is not possible/allowed to publish usb drivers with the Windows 7 digital encryption certificates.
It is possible to publish usb drivers only with the lastest digital encryption certificates.
And since Microsoft stopped their support for Windows 7, it looks like they block the digital encryption signatures update for Windows 7 (to force the customers to update their OS to Windows 10).

We are sorry for these problems which are beyond our control.
We have updated our FAQ regarding this matter, and we inform right now our partners to do same.
The Lighting Controller
support
Administrateur
 
Posts: 8864
Joined: 07 December 2009, 16:32


Return to Windows

Who is online

Users browsing this forum: No registered users and 1 guest