V8.2.24 - Steps Are Not Playing [fixed]

create scenes with steps

V8.2.24 - Steps Are Not Playing [fixed]

Postby mhart » 14 September 2017, 09:15

I'm having the same problem as previously explained with the steps not playing. The clock at the top of the screen only shows zeros when you press play. I'm running Windows 8 and using version 8.2.24. Any help would be great.
Posts: 1
Joined: 14 September 2017, 09:06

Re: Steps Are Not Playing

Postby support » 14 September 2017, 15:09

Please do that:
- open the software, go in tab "Editor > Steps" and press the button "play"
- go in the main menu and select "Help > About"
And post a screenshot of the complete window (where we see the button play "on", the software version number in the help window, and the counter staying at zero).
The Lighting Controller
Posts: 8162
Joined: 07 December 2009, 16:32

Re: Steps Are Not Playing

Postby ttn19 » 21 February 2018, 23:20

Mine have the same problem. I have a screenshot of what the support person's suggestion is down here. Is there any fix?
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Joined: 21 February 2018, 23:11

Re: Steps Are Not Playing

Postby TimH » 22 February 2018, 02:24

I had this problem. Updating to version 8.2.28 fixed this problem.
Posts: 273
Joined: 03 April 2017, 02:28

Re: Steps Are Not Playing

Postby BartKrap » 22 February 2018, 08:19

8.2.24 has a known bug that does that. Update your software to the newest version and all will work again.
Head of lighting, lighting designer and lighting operater at De Zoom and Pinky's in Renesse and Ron van der Veen Entertainment.
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Joined: 06 June 2016, 18:37
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