crash while attempting to edit fixture

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crash while attempting to edit fixture

Postby pghlighting » 07 April 2019, 00:19

While trying to edit some of my fixtures to show up in my 3d viewer, my showxpress version 9 crashed.
This happened consisantly when I tried to edit my "ray tracer x" and intimidator spot 150" fixtures using the right-click drop-down menu in the fixtures tab in the editor.

I imported the "intimidator" from the showxpress profile on this page: https://www.chauvetdj.com/products/inti ... t-led-150/

The "ray tracer" was included in V 9.

I would love to fix this so I can start making a light show
Attachments
Screen Shot 2019-04-06 at 8.14.40 PM.png
Screen Shot 2019-04-06 at 8.14.40 PM.png (42.81 KiB) Viewed 467 times
Screen Shot 2019-04-06 at 8.13.42 PM.png
Screen Shot 2019-04-06 at 8.13.42 PM.png (32.93 KiB) Viewed 467 times
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Re: crash while attempting to edit fixture

Postby support » 07 April 2019, 08:33

Could you please try that fix and let us know if the problem still happen ?
http://download.thelightingcontroller.c ... _03_26.zip
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Re: crash while attempting to edit fixture

Postby pghlighting » 07 April 2019, 22:00

I downloaded the zip file, unzipped it, opened the new version of the lighting controller, and got the following error message:
Attachments
Screen Shot 2019-04-07 at 5.59.14 PM.png
Screen Shot 2019-04-07 at 5.59.14 PM.png (46.57 KiB) Viewed 438 times
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Re: crash while attempting to edit fixture

Postby support » 08 April 2019, 07:20

Please follow this to install the fix: https://thelightingcontroller.com/viewt ... =85&t=3438
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Re: crash while attempting to edit fixture

Postby pghlighting » 09 April 2019, 19:46

I downloaded the fix on my Mac, but I was unable to delete the 3d viewer from the original Showxpress folder to replace it with the one included in the fix.
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Re: crash while attempting to edit fixture

Postby Jkbeaty21 » 15 May 2019, 04:50

What was the ultimate solution to this? I am now experiencing the same problem.
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Re: crash while attempting to edit fixture

Postby support » 15 May 2019, 09:22

Please follow this to install the fix: https://thelightingcontroller.com/viewt ... =85&t=3438
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