SweetLight Rack, Win 7 64 bit, error

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SweetLight Rack, Win 7 64 bit, error

Postby Robert » 09 October 2014, 15:08

Hi,
I have a Sweet Light Rack that I have no problem with in my Windows XP SP3 system. Now when I try to access the hardware from my Win 7 64Bit system I get an error message like this:
>>>
Device descriptor problem
Nb interface =1
Interface #1 – Ma: 0 – 268492288 – L:10
<<<
The SweetLight software is closed after that error message. But I can start the software in “Demo mode” when the USB cable is disconnected.

I have no conflicts with the driver, so what to do now?

Thanks!

Br,
Robert
Robert
 
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Joined: 09 October 2014, 14:49

Re: SweetLight Rack, Win 7 64 bit, error

Postby support » 09 October 2014, 22:02

If the usb port is a usb3.0 port, please read this: viewtopic.php?f=15&t=2884
The Lighting Controller
support
Administrateur
 
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Re: SweetLight Rack, Win 7 64 bit, error

Postby Robert » 10 October 2014, 10:10

Hi,

Sorry I searched for a solution to the problem, but only under “rack” not “general hardware”.
Thanks anyway, the link helped me.

Br,
Robert
Robert
 
Posts: 2
Joined: 09 October 2014, 14:49


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