RACK

usb to dmx - 19'' rack - 16 flash buttons - dmx input - calendar (2012 - 2019)

RACK

Postby Svejsan » 30 January 2013, 08:44

I have problems with my new rack interface.
the most of the times when i start up the interface nothing happens.
i must try several times Before i can get the unit to work.
What is the problem?
i have 2 rack and its the same problem with the other one to
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Re: RACK

Postby support » 30 January 2013, 16:00

- external or internal power ?
- with or without computer ?
- if computer, what operating system ?

nothing happens

- no "power" led on ?
- no dmx output ?
- no usb enumeration (no "ding dong" sound) ?

Please tell us more !
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Re: RACK

Postby Svejsan » 30 January 2013, 17:34

The Power led is on and the problem are with internal Power and Power from the USB from the computer.
Nothing happens when i press the programbuttons
I have to restart many times suddenly it works well and next time i Power up nothing happens .....
The firmware version is 10.7
There is no problem to connect to the computer and upplaod programs.

//Anders
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Re: RACK

Postby support » 30 January 2013, 18:01

Please send us a ZIP file of your lightshow folder.
We will check that.
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Re: RACK

Postby Svejsan » 31 January 2013, 08:52

The DMX signal output is working and i can change programs whith the remote.
The buttons and indicator leds on the frontpanel are the problem sometimes it works and sometime not.

/Anders
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Re: RACK

Postby support » 31 January 2013, 11:43

We are not able to reproduce the problem.
May be we could with your lightshow (?)

Otherwise, if the problem were only with one interface, we could say this might be a bad contact in the internal connector from buttons pcb to main pcb. But same problem with 2 interfaces looks not plausible.

In order to be sure this does not come from a lack of power, can you please tell us if the problem still exists by using the external power adaptor (with usb cable removed) ?

Please note also that the buttons work only around 5 seconds after power up (all stand alone functions work only after around 5 seconds).
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Re: RACK

Postby Svejsan » 01 February 2013, 09:46

There is no difference when I shift between USB and external Power adapter.

//Anders
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Re: RACK

Postby support » 01 February 2013, 09:53

Can you please confirm these two points ?
- at power on, if it does not work, it will never work until you try again to power off/on
- at power on, if it works, it will always work until the next power off/on
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Re: RACK

Postby Svejsan » 02 February 2013, 09:32

The answer is yes to both questions

//Anders
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Re: RACK

Postby support » 02 February 2013, 15:49

Ok.
We are now checking some units from the same production, trying to reproduce this problem.
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