by support » 06 February 2013, 09:00
No, we did not find any similar problem in our stock.
Please try these two last things (if possible):
1.
- open the casing
- you will find a cable from main pcb to front panel pcb (with 9 wires and 2 white connectors)
- unplug / replug them (you can remove the red glue)
(the reason of this is, in case of there is a bad contact in the connector)
2.
- try with a brand new power adaptor (any cheap 12V power adaptor from a supermarket will work ; no problem with polarity)
Again, your lightshow might corrupt the firmware ; so if we could check with your lightshow, this would be one more chance to find the problem .
If all of these still do not change anything, please ask your retailer for maintenance service.
(may be you can return only one unit, so we could check the problem while you still have unit)
The Lighting Controller