Cable Interface does not work! [fixed]

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Cable Interface does not work! [fixed]

Postby tombailey » 11 September 2017, 13:47

After installing the software first, i plugged in the cable Interface.

Now the software does not start, I just a get a mesage: There is one not compatible interface. Please remove it. After removing the Interface, Sweetlight starts correctly.

How can I go on.
tombailey
 
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Re: Cable Interface does not work!

Postby support » 11 September 2017, 15:39

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Re: Cable Interface does not work!

Postby tombailey » 12 September 2017, 07:34

Good Morning,

I bought the Sweetlight Interface cable, and of course I installed Sweetlight! The problem maybe is a littler bit more complex.

Is it possible to check the cable, maybe it is broken?

Thnak you?
tombailey
 
Posts: 3
Joined: 11 September 2017, 07:47

Re: Cable Interface does not work!

Postby support » 12 September 2017, 08:47

We suggest you to install all software and check the interface with all.
(there is not problem to install all software in the same computer)
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Re: Cable Interface does not work!

Postby tombailey » 12 September 2017, 09:22

Works with Quick DMX!

Thank you very much.
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