by delam1 » 08 July 2023, 06:26
I ve explored some potential posibilities:
Verify system compatibility: Ensure that your Companion, TLC, and QuickDMX versions are compatible with each other. Sometimes, compatibility issues between different software components can lead to instability
Examine hardware requirements: Confirm that your hardware meets the recommended specifications for running TLC and Companion. Inadequate hardware resources can contribute to crashes and instability.
Explore event triggers: Review the events or actions within Companion and TLC that are occurring before the crashes happen. Are there any specific sequences or commands that consistently trigger the crashes? Identifying any patterns could provide insights into the root cause.
Enable debug logs: While you mentioned that the logs on the Companion side appear clean, enabling debug logs on the TLC side might shed some light on the issue. Check the TLC documentation or reach out to their support team to inquire about enabling detailed logging. Debug logs can provide valuable information about what's happening behind the scenes and help pinpoint the cause of the crashes.