TheLightingController crashes Randomly

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Re: TheLightingController crashes Randomly

Postby Niffo » 16 January 2023, 10:22

FYI : After one week (7 days) running your LightShow through "Companion", we haven't encountered any crashes
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Re: TheLightingController crashes Randomly

Postby TACVideo » 16 January 2023, 19:27

Actually since making the below recommended changes, we haven't crashed either...
Niffo wrote:Looking at your param.ini file, we suggest that you leave the default values for the following parameters:
- "Software refresh rate": High
- "USB nap speed": Medium (or Low)
- “Software IP”: 127.0.0.1

Thanks!
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Re: TheLightingController crashes Randomly

Postby Niffo » 18 January 2023, 11:24

Another thing that could cause crashes is an underpowered DMX interface.
A solution in this case is to connect the interface to an external power supply (if the interface allows it), or to connect it to a powered USB hub.
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Re: TheLightingController crashes Randomly

Postby TACVideo » 03 February 2023, 23:04

Thanks, switching to external power, after being stable for 3.5 weeks it crashed twice last night (the 1st crash produced 3 dumps for some reason), and again today. In all cases no inputs/changes were being sent/made.

Attached the logs...
Attachments
TheLightingController(Crashes 20230202-03).zip
(49.52 KiB) Downloaded 418 times
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Re: TheLightingController crashes Randomly

Postby TACVideo » 19 March 2023, 14:53

So far maybe only 1 or 2 random crashes!

Thanks for your help!

and then they crashed 2 hours later :cry:
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Re: TheLightingController crashes Randomly

Postby mrchacha100 » 15 April 2023, 08:59

Also experiencing random crashes and unable to move faders back down in programming with mouse after they reach value 255...oddly using 2 finger gesture brings control back. Also receiving crashes when using the live mobile app with iPad. Could this all be M1 related as I see the OP is an M1 user as are we. Shows seem to be much more stable on the intel versions of the macs we use.
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Re: TheLightingController crashes Randomly

Postby Niffo » 15 April 2023, 09:17

@mrchacha100 : Are you right using the latest Fix file ? https://thelightingcontroller.com/viewt ... =85&t=3438
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Re: TheLightingController crashes Randomly

Postby mrchacha100 » 15 April 2023, 11:12

Yes. it's the latest fix files for all. The problem seems to be worse in quickDMX if that is any help
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Re: TheLightingController crashes Randomly

Postby mrchacha100 » 17 April 2023, 10:32

Also the crashes are not just with the M1. Super frequent now on intel iMac 2018 when programming with visualiser and D1024 plugged in. It seems to happen less when the interface is not attached. I attached it for testing purposes
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Re: TheLightingController crashes Randomly

Postby delam1 » 08 July 2023, 06:26

I ve explored some potential posibilities:

Verify system compatibility: Ensure that your Companion, TLC, and QuickDMX versions are compatible with each other. Sometimes, compatibility issues between different software components can lead to instability

Examine hardware requirements: Confirm that your hardware meets the recommended specifications for running TLC and Companion. Inadequate hardware resources can contribute to crashes and instability.

Explore event triggers: Review the events or actions within Companion and TLC that are occurring before the crashes happen. Are there any specific sequences or commands that consistently trigger the crashes? Identifying any patterns could provide insights into the root cause.

Enable debug logs: While you mentioned that the logs on the Companion side appear clean, enabling debug logs on the TLC side might shed some light on the issue. Check the TLC documentation or reach out to their support team to inquire about enabling detailed logging. Debug logs can provide valuable information about what's happening behind the scenes and help pinpoint the cause of the crashes.
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