HELP - QPOT 150 (not LED)with Showxpress (X-FACTOR) [moved]

[yogaf]

I just bought 2 CHAUVET Qspot 150 which I try to integrated with Showxpress w/ Xfactor. I have 2 questions
1. Does anyone have the fixture profile since I cannot import to the showxpress since I cannot find it on chauvet folder?
2. when I turn on the light (on the fixture), the light didn't go to reset mode, I can hear the power on and the LED display is on but it only showing "00" can you tell me what's going on? The other one when I turn on ... it show reset.. and move to reset position.

Thanks

[Allan]

1) The profile for the Q-Spot 150 and the Q-Spot are the same. Please use this profile for your moving lights.

2) Please contact our customer service department to help resolve your product issues. They can be reached at (800) 762-1084 Ext 21.

Thanks,

[yogaf]

Thanks for the reply, I import the q-spot and it only have 6 channel do you have the 9 channel?

Thanks

[Allan]

The 9 channel profile is attached to this post.

Thanks,

[yogaf]

Thanks a million

[yogaf]

How about this.. when I turn on the light (on the fixture), the light didn't go to reset mode, I can hear the power on and the LED display is on but it only showing "00" can you tell me what's going on? The other one when I turn on ... it show reset.. and move to reset position. Can anyone help

[Allan]

Please contact our customer service department to help resolve your product issues. They can be reached at (800) 762-1084 Ext 21.

Thanks,

[yogaf]

I called 2 times and left 2 messages but I got no reply from them.

[Allan]

Sorry to hear that. Please dial ext 0 (operator) and ask for Customer Service. The receptionist will transfer you.