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Ssa upload won't work, sweetlight crashes when try to

PostPosted: 05 February 2015, 15:04
by Nick Franken
Hi guys,

I've got the following problem.

I've got a Ssa unit (silver/blue one with 14 buttons). All the programming for this unit was done on a pc that has broken down, but the memory under the buttons on the Ssa still remained fortunately. Unfortunately I don't have a backup of that programming, so I am aware of the fact that if I want some changes, I'll have to begin from scratch. Now I want to make some new scenes for the Ssa. I've downloaded the latest version of sweetlight (because the old version wouldn't connect with the Ssa). When I create a scene and try to upload it to the Ssa, the program crashes. In the details I can find that it is efk_hardware.dll that is causing the crash. I've tried to search for a new file, no succes. Can you please help me out to get this thing to work again? Sweetlight is running on a Windows 7 home premium laptop, 32 bit.

Many thanks in advance!!

Kind regards,

Nick

Re: Ssa upload won't work, sweetlight crashes when try to

PostPosted: 05 February 2015, 15:52
by support
Please confirm you are using software version 7.1.32 or higher.

Re: Ssa upload won't work, sweetlight crashes when try to

PostPosted: 05 February 2015, 16:12
by Nick Franken
Yes I'm using 7.1.32 ;)

Re: Ssa upload won't work, sweetlight crashes when try to

PostPosted: 05 February 2015, 17:29
by support
Please post (or email) a ZIP of your lightshow.
We will check that.

Re: Ssa upload won't work, sweetlight crashes when try to

PostPosted: 09 February 2015, 10:52
by support
It does not crash here, but we have two remarks:

1.
only button #14 has a scene.
- you have to fill button #1 before button #2
- you have to fill button #2 before button #3
- ...

2.
for an unknown reason, the link of the scene in button #14 is "c:/Users/mike/.../Rood blauw.sce"
It should be "Rood blauw.sce".
So please remove this scene and re-add it.