Unable to connect to universe

usb to dmx - 19'' rack - 16 flash buttons - dmx input - (no longer available)

Unable to connect to universe

Postby Euphony » 14 October 2013, 15:08

Dear Support,

I have an SSA which does not connect to (any) computer more than occasionally, and that being with a great deal of luck. When starting Control Board the message "No universe found" appears. I believe I have tried everything. I already know that the only way to connect the SSA is by first connecting the SSA-USB and then starting the software (which is quite stupid by the way).

SSA
Mac OSX 10.7.5
SLC 6.333 (3?) downloaded and re-installed today
KS Audio - Finally something that meets my demands!
Euphony
 
Posts: 17
Joined: 11 November 2010, 08:36
Location: Sweden

Re: Unable to connect to universe

Postby support » 15 October 2013, 07:21

In order to be sure the problem comes from the interface, please try it on another computer.
The Lighting Controller
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Re: Unable to connect to universe

Postby Euphony » 15 October 2013, 07:36

I have. I have since my first reply noted that the SSA does not connect to any computer if it has been turned on for a while. And on one other occasion it did connect but it took about three minutes from connection to recognition...
KS Audio - Finally something that meets my demands!
Euphony
 
Posts: 17
Joined: 11 November 2010, 08:36
Location: Sweden

Re: Unable to connect to universe

Postby support » 15 October 2013, 08:05

It looks like the main pcb is defective (we of course consider the power part is ok).

Please return your interface to your distributor, for maintenance service.
The Lighting Controller
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Re: Unable to connect to universe

Postby Euphony » 15 October 2013, 09:37

OK,

Thanks...
KS Audio - Finally something that meets my demands!
Euphony
 
Posts: 17
Joined: 11 November 2010, 08:36
Location: Sweden


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