2nd hand SSA on Windows 11

usb to dmx - 19'' rack - 16 flash buttons - dmx input (2003 - 2010)

2nd hand SSA on Windows 11

Postby Keis » 11 July 2023, 19:11

Hi there,

just bought a second hand SSA, the power lights up, connection led stays out but when I connect the USB cable on my Windows 11 laptop there is the tada music. In the Windows Device Manager there is an unknown device under the Other Devices Section. I already installed the newest 64-bit software, downloaded the drivers separately but nothing fixes the issue... The person I bought the SSA from connected it to his Mac and it was recognized there.
I searched the forum but couldn't find the answer :roll:

Any tips or maybe the link to the correct driver?

Tnx and kind regards,
Keis

Edit: Or should I take a Windows 7 pc or a Mac?
Keis
 
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Re: 2nd hand SSA on Windows 11

Postby support » 12 July 2023, 14:40

Please email us (https://thelightingcontroller.com/viewt ... p?f=3&t=19) a picture of the serial number (on rear panel) and also a picture of the front panel.
We will check if there could be a problem or not.
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Re: 2nd hand SSA on Windows 11

Postby Keis » 15 July 2023, 07:31

support wrote:Please email us (https://thelightingcontroller.com/viewt ... p?f=3&t=19) a picture of the serial number (on rear panel) and also a picture of the front panel.
We will check if there could be a problem or not.


Pics are in the mail. Tnx!!
Keis
 
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Re: 2nd hand SSA on Windows 11

Postby support » 15 July 2023, 14:37

Please send a picture of the complete rear panel of the interface. There should be another sticker with 7 or 8 numbers.
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Re: 2nd hand SSA on Windows 11

Postby Keis » 16 July 2023, 08:55

support wrote:Please send a picture of the complete rear panel of the interface. There should be another sticker with 7 or 8 numbers.


there is no other sticker ... I've send the picture on the mail

Tnx!
Keis
 
Posts: 5
Joined: 11 July 2023, 19:01

Re: 2nd hand SSA on Windows 11

Postby support » 17 July 2023, 10:09

Noted.

It should work anyway.
You will find the drivers here: https://thelightingcontroller.com/viewt ... =85&t=4555
And please follow this for the manual installation for the driver: https://www.youtube.com/watch?v=trr0uqop1TQ
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