sometimes remote interface stop working
Posted: 25 June 2017, 07:17
Hello
I have the following situation:
Laptop HP with OS Windows XP
Sweetlight Version 8.2.18 - 170313
Remote Interface (version 1.04)
Driver Version 1.06.0527.0 released by WinDDK
If I start Laptop and sweetlight software DMX works correct. About 1 time an evening Remote Interface stop send out DMX signal. I could see DMX inactive status on DMX devices.
Then I close sweetlight software, wait about 10 seconds and start it again. Then I get the error message "there is an incopatible interface, please remove it.
Now I close sweetlight software. Then U unplug usb cable from laptop to sweetlight remote interface. I wait 10 seconds. I plug in usb cable. Then I start sweetlight and it wors fine again.
I think, that the remote inferface has in this situation an software error and needs power reset. Do you know this behavior? I recognized this situation since about 2 month, when I update to the latest sweetlight software. Exists a possibility to activate debug logs on the driver?
I have the following situation:
Laptop HP with OS Windows XP
Sweetlight Version 8.2.18 - 170313
Remote Interface (version 1.04)
Driver Version 1.06.0527.0 released by WinDDK
If I start Laptop and sweetlight software DMX works correct. About 1 time an evening Remote Interface stop send out DMX signal. I could see DMX inactive status on DMX devices.
Then I close sweetlight software, wait about 10 seconds and start it again. Then I get the error message "there is an incopatible interface, please remove it.
Now I close sweetlight software. Then U unplug usb cable from laptop to sweetlight remote interface. I wait 10 seconds. I plug in usb cable. Then I start sweetlight and it wors fine again.
I think, that the remote inferface has in this situation an software error and needs power reset. Do you know this behavior? I recognized this situation since about 2 month, when I update to the latest sweetlight software. Exists a possibility to activate debug logs on the driver?