Firmware-Update /Upgrade, Missing Serial Number

usb to dmx - internal calendar - remote controller sensor (2009 - 2019)

Firmware-Update /Upgrade, Missing Serial Number

Postby Ralf » 09 June 2016, 12:51

Hello,

how can I read out the Firmware-Version with the actual Software and

how can I get a Firmware-Update / Upgrade if the Serial-Number is missing?

Thanks in advance, Ralf
Ralf
 
Posts: 4
Joined: 25 February 2015, 19:56
Location: Germany

Re: Firmware-Update /Upgrade, Missing Serial Number

Postby support » 09 June 2016, 13:40

It is not possible to read the SN via the software.
There should be a sticker with a 17 digits number on the interface (outside).
If not, please send by email pictures of all sides (total 6 sides) of this interface (viewtopic.php?f=3&t=19).
The Lighting Controller
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Re: Firmware-Update /Upgrade, Missing Serial Number

Postby Ralf » 14 June 2016, 09:09

I´ve send EMail.
Ralf
 
Posts: 4
Joined: 25 February 2015, 19:56
Location: Germany

Re: Firmware-Update /Upgrade, Missing Serial Number

Postby support » 14 June 2016, 10:07

We clearly see that the SN sticker has been volontary removed. Weird !
Anyway, we confirm that this interface has the latest firmware version.
The Lighting Controller
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Administrateur
 
Posts: 9146
Joined: 07 December 2009, 16:32

Re: Firmware-Update /Upgrade, Missing Serial Number

Postby Ralf » 15 June 2016, 07:15

Hello, I have also seen the adhesive residue. I am the third owner of this device, so I can not say what happened with the SN Sticker.

Thanks for your efforts.
Ralf
 
Posts: 4
Joined: 25 February 2015, 19:56
Location: Germany


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