USB connection fails randomly

[buensabor]

Do good afternoon, I am writing because I have problems of USB connection, the connection on the Remote box not adjusted properly resulting in a connection failure, I could tell where should I contact? Greetings and thanks

[support]

Please contact your retailer for maintenance support.

[buensabor]

Follow the problem after replacing cable connection, the connection fails randomly, show me the email of maintenance support?

[support]

It looks like the usb connector on pcb must be changed.

Two solutions:
- in order to save time, you change it in your side. You can buy the required part here: http://radiospares-fr.rs-online.com/web ... b/6741328/
- you return the interface to your retailer, for maintenance service

[buensabor]

Connector replaced, continuous random error in failing connection.
Where housing costs for repair?

[support]

Please contact your retailer for maintenance support.