Remote Keeps Losing PC Link

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Remote Keeps Losing PC Link

Postby RikJohnson » 23 September 2018, 09:03

Hello.

Looking for some help with a Remote unit I purchased from Terralec this week.

Client has it plugged in to his Panasonic CF52 Toughbook [his laptop of choice for simple tasks like lighting] running 32bit win 7.

The remote unit runs fine, most of the time, but randomly the PC Link lamp will go out and DMX activity stop. It's a real show-stopper (literally).

Not had any problems with other interfaces of this nature (DMXIS/DASLIGHT) on the machine concerned - just this Remote unit.

Is this a known issue that can be fixed, or a return and refund job before we plough hours into it?

Thanks for any pointers.
RikJohnson
 
Posts: 2
Joined: 22 September 2018, 12:06

Re: Remote Keeps Losing PC Link

Postby Luc Henrion » 23 September 2018, 15:15

Borrow another laptop and test it... Just an advice
Luc Henrion
 
Posts: 116
Joined: 30 March 2015, 06:57

Re: Remote Keeps Losing PC Link

Postby marco » 23 September 2018, 17:20

Can be that the power of your laptop is too weak, try using an usb hub with external power
marco
 
Posts: 135
Joined: 24 December 2009, 16:43


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