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Interface not recognised

PostPosted: 11 December 2017, 21:58
by djbuzby
I cannot get my D512 interface to work on one laptop. I have deleted and then reloaded twice but still not working (no flashing green light). The interface works fine on two other laptops.
Appreciate you help.
Running windows 64 bit
Thank you Karl

Re: Interface not recognised

PostPosted: 11 December 2017, 22:32
by support
What is the error message ?

Re: Interface not recognised

PostPosted: 20 December 2017, 15:40
by djbuzby
Hi no error message only 'default 0 interfaces found'
have copied TheLightingController file from a know working laptop and the Sweetlight file from Program files (64) from a known laptop and still not working. replaced the original files

Thanks for helping?

Re: Interface not recognised

PostPosted: 20 December 2017, 16:39
by support
We suggest you first to be sure you have a clean install:
- remove all copy/pasted files from any other computer
- unsintall the existing software
- delete all remaining files (in folder "Program_files")
- "double-click" on the master software (.EXE file available here: https://thelightingcontroller.com/viewt ... f=85&t=114)

If the interface is still not found, then please follow this: https://thelightingcontroller.com/viewt ... f=7&t=5158