Express 512 No PC Link [fixed]

usb to dmx (2009 - 2019)

Express 512 No PC Link [fixed]

Postby rcorpuz » 07 April 2017, 05:39

Hi.
My interface works properly on my MacBook. I want to use it on my new touchscreen PC using Windows 10 Home. I was able to load the driver and the Xpress is being recognized by the software. However the PC link is not blinking. How to resolve?

Thanks,
Rodney
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Re: Express 512 No PC Link

Postby support » 07 April 2017, 17:02

Please follow this: viewtopic.php?f=3&t=188
And then confirm your interface is well found by the software.
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Re: Express 512 No PC Link

Postby rcorpuz » 08 April 2017, 01:48

I've done all your instructions and The software detects the interface. However the PC Link still does not blink.
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Re: Express 512 No PC Link

Postby support » 08 April 2017, 14:58

Weird.
Please check with another computer. If same results, please return your interface for maintenance service.
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Re: Express 512 No PC Link

Postby rcorpuz » 08 April 2017, 15:11

I have tried another box from a friend and the same issue. It could be a Windows 10 driver orbither setup issue.
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Re: Express 512 No PC Link

Postby support » 08 April 2017, 21:51

So far, when the software says "interface found", it means the driver is well installed.
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Re: Express 512 No PC Link

Postby rcorpuz » 09 April 2017, 05:05

Should it be 32 or 64 bits? 2013 or 2015? Have you tried it on Windows 10 Home?
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Re: Express 512 No PC Link

Postby rcorpuz » 15 April 2017, 06:11

Can you still help. The box blink on a macbooc, Not on PC with Windows Home.
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Re: Express 512 No PC Link

Postby rcorpuz » 15 April 2017, 06:14

I got it to blink by specifically choosing Driver 13 and under 64 bits folder.
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