****URGENT**** 2nd Universe not recognized [fixed]

usb to dmx (2009 - 2019)

****URGENT**** 2nd Universe not recognized [fixed]

Postby kcampb8965 » 06 May 2015, 02:43

I bought a second DMX 512 in order to keep house lights on one universe and intelligent lights that I own on another. Besides wanting to keep them separate for billing purposes, there are not enough channels left on Universe 1 for my lights.

After working all week to get my lights installed, I started to program when I discovered that the 2nd Universe is not being recognized. I have tried a few things while troubleshooting. I tested both boxes independently and they will both work on Universe 1. I have loaded identical fixtures on identical dmx channels in both Universes and my lights operate on Universe 1, but not Universe 2. I get good signal lights on both DMX interfaces and I have tested all cables. Of course I assured the DMX was enabled on the software in both Universes and tested both Universes in the 3D viewer. I am using Ver 7.132 - 150108 software and it recognizes two interfaces when the software loads.

I am now out of time and hope to spend all tomorrow evening programming for a show Thursday night. Without both Universes I will not be able to proceed. Does anyone have any ideas what I'm missing? How does the software know which Universe is assigned to which interface? Thanks in advance for any help you can provide.
kcampb8965
 
Posts: 36
Joined: 07 July 2014, 00:10

Re: ****URGENT**** 2nd Universe not recognized

Postby support » 06 May 2015, 07:25

Please PM us the serial numbers of these interfaces (17 digits starting with "04").
We will check that.
The Lighting Controller
support
Administrateur
 
Posts: 10538
Joined: 07 December 2009, 16:32

Re: ****URGENT**** 2nd Universe not recognized

Postby support » 06 May 2015, 15:52

We checked the interfaces via the SN.
The software is supposed to be able to use them together (2 universes).

Can you please try to run each interface alone (on the same usb port), and let us know if the software finds each ?
The Lighting Controller
support
Administrateur
 
Posts: 10538
Joined: 07 December 2009, 16:32

Re: ****URGENT**** 2nd Universe not recognized

Postby kcampb8965 » 06 May 2015, 16:06

As I mentioned in my initial post, each controller is recognized if I plug them in independently to the same or any USB port. In fact, if I plug both in at the same time, the software tells me it sees both interfaces when I reboot the software. However, it only ever recognizes Universe 1.

I was wondering... when I have 2 plugged in, how does the software know which Universe I have connected to which Interface? I don't see that function in the software anywhere. i would think I would have to tell the software which is which.
kcampb8965
 
Posts: 36
Joined: 07 July 2014, 00:10

Re: ****URGENT**** 2nd Universe not recognized

Postby support » 06 May 2015, 16:26

In the main menu "Preferences", you have to set "Quantity of universes" to 2.
Afterwards, you should be able to select the universes via the buttons above 2DView.
The Lighting Controller
support
Administrateur
 
Posts: 10538
Joined: 07 December 2009, 16:32

Re: ****URGENT**** 2nd Universe not recognized

Postby kcampb8965 » 06 May 2015, 16:47

Thank you....I did that quite a while ago, before I installed the actual lights. In fact, I had all my fixtures loaded into both Universes and laid both out in each respective Universe 2D View screen. As I mentioned, each Universe will show up in the 3D viewer so everything is normal in that respect.

Is there another setup screen in the 2D View of each Universe to select which port or which Interface is connected to which Universe? I couldn't find it. I can't get past the fact that I have 2 Universes completely set up in the software, but I have not told the software which physical interface goes with which Universe.
kcampb8965
 
Posts: 36
Joined: 07 July 2014, 00:10

Re: ****URGENT**** 2nd Universe not recognized

Postby kcampb8965 » 06 May 2015, 19:19

By the way, thanks for continuing to advise me. I get off work in two hours and hope to start programming for tomorrow's show.
kcampb8965
 
Posts: 36
Joined: 07 July 2014, 00:10

Re: ****URGENT**** 2nd Universe not recognized

Postby kcampb8965 » 06 May 2015, 19:30

By the way, thanks for continuing to advise me. I get off work in two hours and hope to start programming for tomorrow's show.
kcampb8965
 
Posts: 36
Joined: 07 July 2014, 00:10

Re: ****URGENT**** 2nd Universe not recognized

Postby support » 06 May 2015, 21:27

There is no usb port / interface setup, in the software.
The OS will return an order for the interfaces, and until you do not change their usb port, this order will not change.
The Lighting Controller
support
Administrateur
 
Posts: 10538
Joined: 07 December 2009, 16:32

Re: ****URGENT**** 2nd Universe not recognized

Postby kcampb8965 » 07 May 2015, 12:27

Consider this solved. As a last resort, I decided to uninstall and re-install the software the software and like magic, the problem disappeared, Thanks for all your help.
kcampb8965
 
Posts: 36
Joined: 07 July 2014, 00:10


Return to D512

Who is online

Users browsing this forum: No registered users and 6 guests