Showexpress - 0 interface found - Windows 10 64b Hm

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Showexpress - 0 interface found - Windows 10 64b Hm

Postby Chris7469 » 16 January 2020, 19:00

I currently run Show Express on my Old Dell computer running windows 8 or 8.1 with no issues what so ever. I bring it to a facility that has fixed lighting and simply plug in the box, connect to the computer and my lightshows work.

I bought a new laptop last year, a Dell Inspiron 7000 series and I wanted to have a lighting control back up so installed the orignal Showexpress from the website, downloaded the drivers associated with it and unzipped them. Opened Show express and imported my light show. Everything looks identical to my other laptop.

However, when I connect the new laptop to the box, it powers up just fine, but when I open Show Express I get the message NO INTERFACE is found??

I am running Windows 10 Home 64 Bit. I have checked the drivers and windows tells me I have the most current driver. I get no error messages.

Apparently this is an issue after googling, however I could not find a solution.

Can anyone walk me through the process to fix this? I am almost certain it is a driver issue.

Any and all suggestions, advice, tips and tricks are appreciated.

I really want showexpress to run on both laptops.

THANK YOU! Chris
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Re: Showexpress - 0 interface found - Windows 10 64b Hm

Postby support » 17 January 2020, 13:38

At first interface plug, the OS (Windows Update) is supposed to auto-install the usb driver: https://youtu.be/w8Qzd11vFpY (same behaviour with the interface D512)
Now, because there is apparently an older driver, you have to force a new usb driver installation: https://thelightingcontroller.com/viewt ... f=7&t=5083
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Re: Showexpress - 0 interface found - Windows 10 64b Hm

Postby Chris7469 » 22 January 2020, 19:51

Thank you! However there doesn't seem to be any issue with my driver when I check device manager in windows. It tells me the driver is current?

Can you please tell me the exact name or post a link to the exact driver I need to manually install on windows 10 to get it to recognize the D512?

Thank you! Chris
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Re: Showexpress - 0 interface found - Windows 10 64b Hm

Postby support » 22 January 2020, 21:55

"D512 Interface 64bits (2019_03_20)"
https://thelightingcontroller.com/viewt ... =85&t=4555
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Re: Showexpress - 0 interface found - Windows 10 64b Hm

Postby Chris7469 » 24 January 2020, 16:21

Thank you again!!!

Last questions I hope. I am not that techie. I really appreciate your help.

I am running the older Version 8 of showexpress on windows 10 64 bit home dell laptop.

I went to those link for the drivers.

Do I want EFKKusb (64bits) (for V8)
OR in the OLD folder EFKcable_64bits
OR in the EFKcable(64bits) (For V8 and V9)

Do I simply extract them or do I have to manually install them?

And can I see if my computer recognizes the 512 in my office? Or do I have to be connected to the lighting fixtures?

Does opening showexpress while not connected to DMX fixtures (just the box) hurt anything with the program or software or drivers? Does using separate computers with the same box cause any issues?

Again, thank you sooo much!!! Just want to get this working.

Chris
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Re: Showexpress - 0 interface found - Windows 10 64b Hm

Postby support » 24 January 2020, 16:32

For V8
link: https://thelightingcontroller.com/viewt ... =85&t=4555 (select older software versions)
name: "D512 Interface 64bits (2017_07)"
Installation: manual install is mandatory (not only extract) - https://thelightingcontroller.com/viewt ... f=7&t=5083
No need to connect the lighting fixtures.
Does opening showexpress while not connected to DMX fixtures (just the box) hurt anything with the program or software or drivers? Does using separate computers with the same box cause any issues?

No issue with all above.
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Re: Showexpress - 0 interface found - Windows 10 64b Hm

Postby Chris7469 » 24 January 2020, 19:55

Thank you again!!

I truely apologize for my ignorance.

I downloaded both zip file, opened the one for the the older drivers (several times), clicked on every single file...

I saw nothing that resembles the wording "D512 Interface 64bits (2017_07) not even close.

What am I doing wrong?

Thanks. Chris
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Re: Showexpress - 0 interface found - Windows 10 64b Hm

Postby support » 27 January 2020, 09:47

You have to start a manual install (https://thelightingcontroller.com/viewt ... f=7&t=5083), and the OS will propose that name.
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