Interface not recognised

usb to dmx

Interface not recognised

Postby djbuzby » 11 December 2017, 21:58

I cannot get my D512 interface to work on one laptop. I have deleted and then reloaded twice but still not working (no flashing green light). The interface works fine on two other laptops.
Appreciate you help.
Running windows 64 bit
Thank you Karl
djbuzby
 
Posts: 6
Joined: 13 May 2011, 21:38

Re: Interface not recognised

Postby support » 11 December 2017, 22:32

What is the error message ?
The Lighting Controller
support
Administrateur
 
Posts: 7037
Joined: 07 December 2009, 16:32

Re: Interface not recognised

Postby djbuzby » 20 December 2017, 15:40

Hi no error message only 'default 0 interfaces found'
have copied TheLightingController file from a know working laptop and the Sweetlight file from Program files (64) from a known laptop and still not working. replaced the original files

Thanks for helping?
djbuzby
 
Posts: 6
Joined: 13 May 2011, 21:38

Re: Interface not recognised

Postby support » 20 December 2017, 16:39

We suggest you first to be sure you have a clean install:
- remove all copy/pasted files from any other computer
- unsintall the existing software
- delete all remaining files (in folder "Program_files")
- "double-click" on the master software (.EXE file available here: https://thelightingcontroller.com/viewt ... f=85&t=114)

If the interface is still not found, then please follow this: https://thelightingcontroller.com/viewt ... f=7&t=5158
The Lighting Controller
support
Administrateur
 
Posts: 7037
Joined: 07 December 2009, 16:32


Return to D512

Who is online

Users browsing this forum: No registered users and 2 guests