Message "there is one incompatible device..." [fixed]

usb to dmx - 100 dmx channels only for Windows (2011 - 2019)

Message "there is one incompatible device..." [fixed]

Postby Johann911 » 18 November 2011, 05:21

I was setting up a show yesterday with the DMX cable interface and was having trouble with receiving signal.
We were using a new laptop (Windows 7 - not sure which suite) so I installed Sweetlight 6.29 and the v1.04 drivers available on the Chauvet website.
We restarted the computer and then connected the interface and opened the Control board. But we got a message saying
"there is one incompatible device. Please remove it and try again." We spent half an hour trying to work out the problem, and couldn't find any solution.
Instead, we installed Show Express 6.27 and this is working perfectly.
Please help me find out what I was doing wrong, or if there actually was a problem. Will be able to give Windows version later today if needed.
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Re: Sweetlight 6.29 on Windows 7

Postby tomrbland » 18 November 2011, 13:35

Chauvet branded hardware will only work with ShowXpress, sweetlight branded hardware will only work with Sweetlight.
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Re: Sweetlight 6.29 on Windows 7

Postby support » 18 November 2011, 16:26

The Lighting Controller
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