interface problem

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interface problem

Postby fusit » 03 May 2022, 10:29

I installed the showexpress software on a MAC and connected to a X-press rack 1024 and get next error: "there is an incompatible interface, please remove it"

I am sure I am using the correct software for the hardware. Can there be any other things causing this problem?
fusit
 
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Re: interface problem

Postby support » 03 May 2022, 21:34

I am sure I am using the correct software for the hardware.

Please double check with all software brands to be sure.
https://thelightingcontroller.com/viewt ... f=85&t=114
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Re: interface problem

Postby fusit » 06 May 2022, 14:41

we are using a Chauvet Xpress rack 1024 with the Chauvet Showexpress software on MAC.

Greetings.
Attachments
ShowXpress2.jpg
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fusit
 
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Re: interface problem

Postby support » 07 May 2022, 17:51

Noted.
Please send us via private message the serial number starting with "720" in the interface's sticker.
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Re: interface problem

Postby fusit » 09 May 2022, 07:00

Hello,

I am unable to send you a private message.

Greetings, Bert
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Re: interface problem

Postby support » 09 May 2022, 14:34

Noted.
Please send by email "support(at)theligh...".
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