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3D viewer crashes when changing object position [fixed]

PostPosted: 27 April 2023, 10:16
by mrchacha100
Programing today with 3d viewer and everytime you move an object (man) in viewer and close object settings 3d viewer crashes. After reopening each time, around the 5th time, Lighting Controller crashes...(Losing my lovely new palette) :oops:

Lightshow attatched

https://drive.google.com/drive/folders/ ... share_link


Thanks

Re: 3D viewer crashes when changing object position

PostPosted: 03 May 2023, 22:25
by support
Do you see that with an Intel or a M1/M2 Mac computer ?

Re: 3D viewer crashes when changing object position

PostPosted: 04 May 2023, 07:34
by mrchacha100
Intel. Your program is unusable for pre programming on M1

Re: 3D viewer crashes when changing object position

PostPosted: 05 May 2023, 11:19
by support
We checked on both "Ventura Intel" and "Ventura M1" computers.
We are unfortunately not able to reproduce your problem.
This video is our test with Ventura M1: https://youtu.be/emJEkY3j4LY

Could you please tell us how to reproduce this problem ?

Re: 3D viewer crashes when changing object position

PostPosted: 11 May 2023, 10:27
by mrchacha100
This happens not on the new version but on the last el capitan version. As before, it is not possible to program any timeline lights how's on the latest version until the sync problem is addressed. If this was fixed then it would be possible to work again in the new versions, on modern machines. But until then unfortunately, we are stuck using this version on a 2008 machine. I suspect you fixed it in newer versions but the other bugs prevent this being used. In our previous correspondence you can check the version being used.
Thanks for the reply

Re: 3D viewer crashes when changing object position

PostPosted: 13 May 2023, 18:03
by support
Please do not post problems of old versions of our software, or at least specify clearly the version in the thread title.
FYI, we are not able to compile old versions of our software.
We lost precious time trying to reproduce a problem that can not be reproduced anymore.