Viewer image bug with Mac? [fixed]

graphic representation in 3 dimensions

Re: Viewer image bug with Mac?

Postby support » 08 January 2021, 08:29

In order to help us to fix the problem, could you please try these two 3DView programs from this ZIP file: http://download.thelightingcontroller.c ... w/test.zip
and tell us the result ?
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Re: Viewer image bug with Mac?

Postby boogiemarshall » 09 January 2021, 19:24

support wrote:Because we are not able to reproduce this problem, we need some more help.

Could you please ?
1. confirm the version of the main program is 9.2.23
2. confirm the version of the 3D program is 5.2.1
3. tell how reacts the view when you rotate it with the mouse/trackpad
4. tell how reacts the view when you resize the 3DView program window
For the two last questions, if possible please post a video.

This should tell us more where comes the problem from.


1. Yes, I'm on version 9.2.23
2. Yes, it's running version 5.2.1
3. The 3D image reacts normally when rotated on the track pad.But since it won't completely fill the window, it will go out of frame. See video.
4. The actual 3D image stays about 1/4 the size of the window, and the image is always in the bottom left corner and cannot be moved.

I replied to your email with a screenshot video. I could not load it here or send it thru the imgbb site.
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Re: Viewer image bug with Mac?

Postby boogiemarshall » 09 January 2021, 19:30

support wrote:And could you also please try with the previous version of 3DView (we send it to you via email), and let us know the result ?
To do this, we suggest you to:
- rename the current program 3DView by "3DViewNEW" for instance
- copy the old 3DView program in the same folder
Once the test is over:
- delete the old 3DView program
- rename "3DViewNEW" back to "3DView"

I tried this and get a message that the software needs to be updated - see screenshot below.

https://ibb.co/SBct5B9
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Re: Viewer image bug with Mac?

Postby support » 09 January 2021, 19:37

By default, your Macbook OS blocks all programs (ZIP, APP) downloaded via internet.

There are two possibilities:
1. you change the security parameter in the system preferences to run the program
And after the test, you turn it back to its default state
2. you can run 3DView.app
either by holding the key "ctrl" pressed and with a mouse double click on the app icon
or with a right mouse click
(https://www.idownloadblog.com/2017/04/2 ... atekeeper/)
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Re: Viewer image bug with Mac?

Postby boogiemarshall » 09 January 2021, 19:49

The old version works! 5.2.0 looks and responds normally.
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Re: Viewer image bug with Mac?

Postby support » 09 January 2021, 23:16

Thank you for this important info.

That would be great now if you could try these two other 3DView programs from this ZIP file: http://download.thelightingcontroller.c ... w/test.zip
and tell us the result.

FYI, these results should tell us if the problem comes from our recent development tools, or from the recent Catalina / Big Sur update.
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Re: Viewer image bug with Mac?

Postby support » 15 January 2021, 10:06

We put a new 3D program in the fix file, and we think this one should work ok.
To install the fix file: https://thelightingcontroller.com/viewt ... =85&t=3438
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Re: Viewer image bug with Mac?

Postby support » 15 January 2021, 11:48

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