TheLightingController crashes Randomly

post here topics for Mac OS only

Re: TheLightingController crashes Randomly

Postby support » 21 July 2023, 15:50

Please download this zip file debug and copy its 4 files in your software folder.
(the copy of these 4 files in your original software folder will not affect the normal software)

This is a special executable file (exe/app) with its special library file (dll/dylib), which tries to track a software problem and also an usb problem.
Please run the executable "TheLightingController_Debug" and there is a chance to see a message box when the problem occurs.
The Lighting Controller
support
Administrateur
 
Posts: 10571
Joined: 07 December 2009, 16:32

Re: TheLightingController crashes Randomly

Postby TACVideo » 21 July 2023, 21:25

Error loading library 'efk_hardware_Debug' !

May be related to https://thelightingcontroller.com/viewt ... =10&t=7751
TACVideo
 
Posts: 45
Joined: 10 March 2021, 19:57

Re: TheLightingController crashes Randomly

Postby support » 22 July 2023, 14:47

Yes, it looks ok for Intel Macbook computers and not ok for M1/2 Macbook computers.
This is again an Apple problem of security.
We will work on this and come back to you asap.
The Lighting Controller
support
Administrateur
 
Posts: 10571
Joined: 07 December 2009, 16:32

Re: TheLightingController crashes Randomly

Postby support » 27 July 2023, 21:57

Everything is not 100% clear for us regarding Apple new security rules, but the new zip file on line works with our Macbook M1.
Please try it again and let us know.
The Lighting Controller
support
Administrateur
 
Posts: 10571
Joined: 07 December 2009, 16:32

Re: TheLightingController crashes Randomly

Postby TACVideo » 28 July 2023, 18:21

Sorry, still won't load Debug, I can see the Debug and dylib have new timestamps, but same error.
TACVideo
 
Posts: 45
Joined: 10 March 2021, 19:57

Re: TheLightingController crashes Randomly

Postby support » 29 July 2023, 17:32

Noted.
We just emailed you a new ZIP file via "wetransfer".
Please try it and let us know.
The Lighting Controller
support
Administrateur
 
Posts: 10571
Joined: 07 December 2009, 16:32

Re: TheLightingController crashes Randomly

Postby TACVideo » 30 July 2023, 23:01

Haven't seen anything yet from wetransfer.com, checked junk mail and mail logs...
TACVideo
 
Posts: 45
Joined: 10 March 2021, 19:57

Re: TheLightingController crashes Randomly

Postby support » 31 July 2023, 08:27

Re-uploaded and available here: https://we.tl/t-O3bfoKFojS
The Lighting Controller
support
Administrateur
 
Posts: 10571
Joined: 07 December 2009, 16:32

Re: TheLightingController crashes Randomly

Postby TACVideo » 31 July 2023, 16:26

Still get same error...

[image]
TACVideo
 
Posts: 45
Joined: 10 March 2021, 19:57

Re: TheLightingController crashes Randomly

Postby support » 31 July 2023, 16:48

Sorry for all these problems.
The problem is we have only one Macbook M1 which is used for both executing the Apple security procedures (binary files signing and DMG files notariyzing) and run the same files.
And it looks like the behaviour is different depending the Apple certificates are installed on the computer or not.

We will keep working on that.
The Lighting Controller
support
Administrateur
 
Posts: 10571
Joined: 07 December 2009, 16:32

PreviousNext

Return to Mac OS

Who is online

Users browsing this forum: No registered users and 21 guests