Monterey - Show express

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Monterey - Show express

Postby Ray825 » 20 July 2022, 02:42

Trying to run show express with my Mac using Monterey. It was working fine then stop. I removed the program and downloaded again. Now when I try to bring a fixture in it crashes. Anyone have any advice with this issue ?
Ray825
 
Posts: 4
Joined: 20 July 2022, 02:36

Re: Monterey - Show express

Postby support » 20 July 2022, 14:24

There may be a corrupted file in your lightshow (?)
Please post a ZIP to download your lightshow (https://thelightingcontroller.com/viewt ... ?f=3&t=168). We will check it.
The Lighting Controller
support
Administrateur
 
Posts: 10538
Joined: 07 December 2009, 16:32

Re: Monterey - Show express

Postby Ray825 » 20 July 2022, 20:15

It crashes when I try to load a fixture so I can't get as far as creating a light show. I pasted below error message.
Translated Report (Full Report Below)
-------------------------------------

Process: TheLightingController [1585]
Path: /Volumes/*/TheLightingController.app/Contents/MacOS/TheLightingController
Identifier: TheLightingController
Version: 0.1
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2022-07-20 15:57:49.5120 -0400
OS Version: macOS 12.4 (21F79)
Report Version: 12
Bridge OS Version: 6.5 (19P5071)
Anonymous UUID: CB6679A9-F4BD-8DA0-AD6B-16A571655F5B

Sleep/Wake UUID: 49ACCFE5-1901-4A70-967E-48D19C5E13F9

Time Awake Since Boot: 26000 seconds
Time Since Wake: 11458 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000028
Exception Codes: 0x0000000000000001, 0x0000000000000028
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [1585]

VM Region Info: 0x28 is not in any region. Bytes before following region: 140737487101912
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
VM_ALLOCATE 7fffffece000-7fffffecf000 [ 4K] r-x/r-x SM=ALI

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 TheLightingController 0x1000e0dc1 0x100000000 + 921025

Thread 1:
0 libsystem_pthread.dylib 0x7ff8190b3f48 start_wqthread + 0

Thread 2:
0 libsystem_kernel.dylib 0x7ff81907e2be __semwait_signal + 10
1 libsystem_c.dylib 0x7ff818f92863 nanosleep + 196
2 TheLightingController 0x1001a0ab7 0x100000000 + 1706679
3 TheLightingController 0x1000ae494 0x100000000 + 713876

Thread 3:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x7ff81907b97a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x7ff81907bce8 mach_msg + 56
2 CoreFoundation 0x7ff81917f38d __CFRunLoopServiceMachPort + 319
3 CoreFoundation 0x7ff81917da18 __CFRunLoopRun + 1276
4 CoreFoundation 0x7ff81917ce5c CFRunLoopRunSpecific + 562
5 AppKit 0x7ff81bd29c1e _NSEventThread + 132
6 libsystem_pthread.dylib 0x7ff8190b84e1 _pthread_start + 125
7 libsystem_pthread.dylib 0x7ff8190b3f6b thread_start + 15

Thread 4:
0 libsystem_kernel.dylib 0x7ff81907e2be __semwait_signal + 10
1 libsystem_c.dylib 0x7ff818f92863 nanosleep + 196
2 TheLightingController 0x1001a0ab7 0x100000000 + 1706679
3 TheLightingController 0x10013074f 0x100000000 + 1247055

Thread 5:
0 libsystem_kernel.dylib 0x7ff81907e2be __semwait_signal + 10
1 libsystem_c.dylib 0x7ff818f92863 nanosleep + 196
2 TheLightingController 0x1001a0ab7 0x100000000 + 1706679
3 TheLightingController 0x10013074f 0x100000000 + 1247055

Thread 6:
0 libsystem_pthread.dylib 0x7ff8190b3f48 start_wqthread + 0

Thread 7:
0 libsystem_pthread.dylib 0x7ff8190b3f48 start_wqthread + 0

Thread 8:
0 libsystem_pthread.dylib 0x7ff8190b3f48 start_wqthread + 0

Thread 9:
0 libsystem_pthread.dylib 0x7ff8190b3f48 start_wqthread + 0

Thread 10:
0 libsystem_pthread.dylib 0x7ff8190b3f48 start_wqthread + 0

Thread 11:
0 libsystem_pthread.dylib 0x7ff8190b3f48 start_wqthread + 0


Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000100001b60 rcx: 0x0000000000000200 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007ff7bfeff7f0
r8: 0x0000600002c0bae0 r9: 0x0000000000000000 r10: 0x00000001002d2f60 r11: 0x00007ff81bbf2877
r12: 0x00007ff85a8384e0 r13: 0x00000001003b7680 r14: 0x0000000000000000 r15: 0x0000000000000001
rip: 0x00000001000e0dc1 rfl: 0x0000000000010202 cr2: 0x0000000000000028

Logical CPU: 6
Error Code: 0x00000004 (no mapping for user data read)
Trap Number: 14

Thread 0 instruction stream:
48 8d 2d a0 1b 2a 00 48-0f b6 45 23 49 39 c7 0f H.-..*.H..E#I9..
85 cf 1f 00 00 48 8b 2d-c7 25 2a 00 4c 0f bf 7d .....H.-.%*.L..}
30 4c 0f bf 75 30 49 ff-ce 4c 89 f0 48 89 c0 50 0L..u0I..L..H..P
5f e8 67 8d 07 00 49 89-c6 49 ff ce 49 c1 e6 09 _.g...I..I..I...
4d 29 f7 4c 89 bc 24 b0-00 00 00 4c 8b bc 24 b0 M).L..$....L..$.
00 00 00 48 8b 2d 89 25-2a 00 48 8b 6d 28 55 58 ...H.-.%*.H.m(UX
[ff]75 28 5f e8 66 a9 0d-00 49 01 c7 4c 89 bc 24 .u(_.f...I..L..$ <==
b8 00 00 00 4c 8b bc 24-b0 00 00 00 49 ff cf 4c ....L..$....I..L
89 f8 48 c7 c1 20 00 00-00 48 99 48 f7 f9 49 89 ..H.. ...H.H..I.
c7 4c 89 bc 24 c0 00 00-00 4c 8b bc 24 b8 00 00 .L..$....L..$...
00 49 ff cf 4c 89 f8 48-c7 c1 20 00 00 00 48 99 .I..L..H.. ...H.
48 f7 f9 49 89 c7 4c 89-bc 24 c8 00 00 00 4c 8b H..I..L..$....L.

Binary Images:
0x100000000 - 0x1002bbfff TheLightingController (*) <b01c0629-6aa2-3c78-a210-8e3b6420fcab> /Volumes/*/TheLightingController.app/Contents/MacOS/TheLightingController
0x7ff8190b2000 - 0x7ff8190bdfff libsystem_pthread.dylib (*) <bc574849-1aae-31e7-b350-916dda999d97> /usr/lib/system/libsystem_pthread.dylib
0x7ff81907a000 - 0x7ff8190b1fff libsystem_kernel.dylib (*) <61711d11-e776-3bc3-b9a2-6f9f37cb8499> /usr/lib/system/libsystem_kernel.dylib
0x7ff818f82000 - 0x7ff81900afff libsystem_c.dylib (*) <d9ba0660-744d-3f84-9f80-afb51d450512> /usr/lib/system/libsystem_c.dylib
0x7ff8190ff000 - 0x7ff819601fff com.apple.CoreFoundation (6.9) <f8e45ef9-9fd2-3331-bb1b-703d5dacdaf1> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7ff81bb7d000 - 0x7ff81ca0bfff com.apple.AppKit (6.9) <832ad371-d3b8-3061-b4e2-1c4e0cffce0b> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=961.0M resident=0K(0%) swapped_out_or_unallocated=961.0M(100%)
Writable regions: Total=1.8G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.8G(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 640K 5
Activity Tracing 256K 1
CG backing stores 2880K 4
CG image 32.5M 124
ColorSync 224K 26
CoreAnimation 111.1M 130
CoreGraphics 12K 2
CoreUI image data 2972K 24
Foundation 16K 1
Kernel Alloc Once 8K 1
MALLOC 318.2M 66
MALLOC guard page 48K 10
MALLOC_MEDIUM (reserved) 944.0M 8 reserved VM address space (unallocated)
MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)
ObjC additional data 15K 1
STACK GUARD 56.0M 12
Stack 15.1M 12
VM_ALLOCATE 18.7M 100
__CTF 756 1
__DATA 21.4M 369
__DATA_CONST 19.1M 223
__DATA_DIRTY 913K 134
__FONT_DATA 4K 1
__LINKEDIT 648.2M 10
__TEXT 312.8M 387
__UNICODE 592K 1
dyld private memory 1024K 1
mapped file 144.2M 21
shared memory 784K 17
=========== ======= =======
TOTAL 3.0G 1693
TOTAL, minus reserved VM space 1.7G 1693



-----------
Full Report
-----------

{"app_name":"TheLightingController","timestamp":"2022-07-20 15:57:51.00 -0400","app_version":"","slice_uuid":"b01c0629-6aa2-3c78-a210-8e3b6420fcab","build_version":"0.1","platform":1,"share_with_app_devs":0,"is_first_party":1,"bug_type":"309","os_version":"macOS 12.4 (21F79)","incident_id":"73F208ED-F455-43F9-B132-D39A2458B92E","name":"TheLightingController"}
{
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"procLaunch" : "2022-07-20 15:57:20.0582 -0400",
"procRole" : "Foreground",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "Macmini8,1",
"procStartAbsTime" : 26749847751187,
"coalitionID" : 1832,
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"releaseType" : "User"
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"captureTime" : "2022-07-20 15:57:49.5120 -0400",
"incident" : "73F208ED-F455-43F9-B132-D39A2458B92E",
"bug_type" : "309",
"pid" : 1585,
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"procName" : "TheLightingController",
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"sleepWakeUUID" : "49ACCFE5-1901-4A70-967E-48D19C5E13F9",
"sip" : "enabled",
"vmRegionInfo" : "0x28 is not in any region. Bytes before following region: 140737487101912\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n---> \n VM_ALLOCATE 7fffffece000-7fffffecf000 [ 4K] r-x\/r-x SM=ALI ",
"isCorpse" : 1,
"exception" : {"codes":"0x0000000000000001, 0x0000000000000028","rawCodes":[1,40],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x0000000000000028"},
"termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":1585},
"vmregioninfo" : "0x28 is not in any region. Bytes before following region: 140737487101912\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n---> \n VM_ALLOCATE 7fffffece000-7fffffecf000 [ 4K] r-x\/r-x SM=ALI ",
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
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Model: Macmini8,1, BootROM 1731.120.10.0.0 (iBridge: 19.16.15071.0.0,0), 6 processors, 6-Core Intel Core i7, 3.2 GHz, 64 GB, SMC
Graphics: Intel UHD Graphics 630, Intel UHD Graphics 630, Built-In
Display: onn. TV, 3840 x 2160 (2160p/4K UHD 1 - Ultra High Definition), Main, MirrorOff, Online
Memory Module: BANK 0/ChannelA-DIMM0, 32 GB, DDR4, 2667 MHz, 85F7, J644GU44J9266NQ
Memory Module: BANK 2/ChannelB-DIMM0, 32 GB, DDR4, 2667 MHz, 85F7, J644GU44J9266NQ
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x7BF), wl0: Jul 12 2021 19:26:30 version 9.30.464.0.32.5.76 FWID 01-45ccefcd
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
USB Device: Rugged USB-C
USB Device: PSSD T7
USB Device: USB31Bus
USB Device: StudioLive 32
USB Device: USB Receiver
USB Device: T2Bus
USB Device: Headset
USB Device: Apple T2 Controller
Thunderbolt Bus: Mac mini, Apple Inc., 47.5
Thunderbolt Bus: Mac mini, Apple Inc., 47.5
Ray825
 
Posts: 4
Joined: 20 July 2022, 02:36

Re: Monterey - Show express

Postby Niffo » 21 July 2022, 11:05

Please try to rename or delete the folder "TheLightingController" in your "home directory".
Niffo
Administrateur
 
Posts: 715
Joined: 07 December 2009, 15:59
Location: France

Re: Monterey - Show express

Postby Ray825 » 21 July 2022, 15:02

Thanks for the reply! I went inside the ShowXpress folder and found a file folder "Thelightingcontoller" and the one I normally click on to start the program same title. It wont let me rename or delete.
Ray825
 
Posts: 4
Joined: 20 July 2022, 02:36

Re: Monterey - Show express

Postby Niffo » 21 July 2022, 15:55

The folder "TheLightingController" to rename or delete is the one in your "home directory" ("Go" menu in the Finder then "Home")
Niffo
Administrateur
 
Posts: 715
Joined: 07 December 2009, 15:59
Location: France

Re: Monterey - Show express

Postby Ray825 » 21 July 2022, 17:33

Thanks! I think that worked!
Ray825
 
Posts: 4
Joined: 20 July 2022, 02:36


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