The stage in 3DView is not full screen [fixed]

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Re: Big Sur 3d View Help

Postby support » 29 December 2020, 09:00

@ davelerbakken
We are able to see your screenshot now.
May be we could see the problem here with your lightshow !
Coud you please post/PM/email a link of your lightshow ? (https://thelightingcontroller.com/viewt ... ?f=3&t=168)
We would like to check it as well.
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Re: Big Sur 3d View Help

Postby Gabriel » 31 December 2020, 15:44

Hello,
I try more Light Shows all Light Show is the 3D screen small and can't not make bigger my Quick Dmx Software ist 9.2 from the Download Page.
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Re: Big Sur 3d View Help

Postby support » 31 December 2020, 18:34

Well noted.
Please wait at beginning of next week ; we will be then full team again.
Sorry for this extra delay due to new year long week-end.
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Re: Big Sur 3d View Help

Postby Gabriel » 31 December 2020, 18:58

oki
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Re: Big Sur 3d View Help

Postby support » 05 January 2021, 15:08

Because we are not able to reproduce this problem, we need some more help.

Could you please ?
1. confirm the version of the main program is 9.2.23
2. confirm the version of the 3D program is 5.2.1
3. tell how reacts the view when you rotate it with the mouse/trackpad
4. tell how reacts the view when you resize the 3DView program window
For the two last questions, if possible please post a video.

This should tell us more where comes the problem from.
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Re: Big Sur 3d View Help

Postby Gabriel » 05 January 2021, 16:01

Software Version 9.2.23
3D View Version 5.2.1 2.1 Metal- 71.0.7 Apple M1
Video is Sending E-Mail
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Re: Big Sur 3d View Help

Postby support » 06 January 2021, 15:18

Thank you for this video.

We see "OpenGL compatibility 1/2 mode" in the video, while 3DView is supposed to use "OpenGL 3.2" with your computer.
Could you please tell us if you forced the program to use "OpenGL 1/2" by checking the checkbox in the window "3D settings" section "3D rendering", or not ?

And could you please try with the previous version of 3DView (we send it to you via email), and let us know the result ?
To do this, we suggest you to:
- rename the current program 3DView by "3DViewNEW" for instance
- copy the old 3DView program in the same folder
Once the test is over:
- delete the old 3DView program
- rename "3DViewNEW" back to "3DView"
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Re: Big Sur 3d View Help

Postby Gabriel » 06 January 2021, 17:38

I Open the Pragramm and Open Gl is automatically
The Old 3D can't no Open.....
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Re: Big Sur 3d View Help

Postby support » 06 January 2021, 18:01

Well noted for the Open GL info.

Regarding the old 3DView program, could you please try to open it with a mouse double-click over the program icon, and post a link of a screenshot of the error message.
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Re: Big Sur 3d View Help

Postby Gabriel » 07 January 2021, 08:48

can you Logget in in The Team Viewer ?
And you can look in my Mac please?
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