High Sierra - crashes at starting [fixed]

post here topics for Mac OS only

Re: Showxpress crashes every time I open

Postby DJP13 » 08 November 2017, 22:06

Nothing is connected to my computer. Still is showing "TheLightingController quit unexpectedly"

I just uninstalled and reinstalled showxpress and still not working.

My boss is running the old macOS "Sierra" and showxpress is working. I am running "High Sierra" version 10.13.1 and Showxpress crashes every time. The only difference between the two computers is the version of macOS the computer is running.
DJP13
 
Posts: 13
Joined: 03 November 2017, 01:27

Re: Showxpress crashes every time I open

Postby DJP13 » 09 November 2017, 18:00

Is there anything else you can suggest to try and get this working?
DJP13
 
Posts: 13
Joined: 03 November 2017, 01:27

Re: Showxpress crashes every time I open

Postby support » 09 November 2017, 21:05

Not for now.
Unfortunately, the problem is not so easy as "works under Sierra and crashes under High Sierra", because it works with several other High Sierra computers.
We have to find what is the difference between your system and the other systems. Then we could investigate on something.
The Lighting Controller
support
Administrateur
 
Posts: 7390
Joined: 07 December 2009, 16:32

Re: Showxpress crashes every time I open

Postby DJP13 » 10 November 2017, 04:56

After doing more digging this is what I get. It appears there are multiples of this file and it doesn't know which to use?

Last login: Thu Nov 9 23:51:17 on ttys000
Daniels-MBP:~ daniel$ /Applications/ShowXpress/TheLightingController.app/Contents/MacOS/TheLightingController ; exit;
objc[1157]: Class PBApplicationDelegate is implemented in both /Applications/ShowXpress/TheLightingController.app/Contents/MacOS/TheLightingController (0x29b774) and /Applications/ShowXpress/efk_hardware.dylib (0xbe15ab4). One of the two will be used. Which one is undefined.
objc[1157]: Class PBApplication is implemented in both /Applications/ShowXpress/TheLightingController.app/Contents/MacOS/TheLightingController (0x29b7a4) and /Applications/ShowXpress/efk_hardware.dylib (0xbe15ae4). One of the two will be used. Which one is undefined.
objc[1157]: Class PBMenuDelegate is implemented in both /Applications/ShowXpress/TheLightingController.app/Contents/MacOS/TheLightingController (0x29b7d4) and /Applications/ShowXpress/efk_hardware.dylib (0xbe15b14). One of the two will be used. Which one is undefined.
objc[1157]: Class PBMenuObject is implemented in both /Applications/ShowXpress/TheLightingController.app/Contents/MacOS/TheLightingController (0x29b804) and /Applications/ShowXpress/efk_hardware.dylib (0xbe15b44). One of the two will be used. Which one is undefined.
objc[1157]: Class PBGadgetList is implemented in both /Applications/ShowXpress/TheLightingController.app/Contents/MacOS/TheLightingController (0x29b8c4) and /Applications/ShowXpress/efk_hardware.dylib (0xbe15b74). One of the two will be used. Which one is undefined.
objc[1157]: Class PB_NSFlippedView is implemented in both /Applications/ShowXpress/TheLightingController.app/Contents/MacOS/TheLightingController (0x29baa4) and /Applications/ShowXpress/efk_hardware.dylib (0xbe15ba4). One of the two will be used. Which one is undefined.
objc[1157]: Class PBGadgetFunctions is implemented in both /Applications/ShowXpress/TheLightingController.app/Contents/MacOS/TheLightingController (0x29bb04) and /Applications/ShowXpress/efk_hardware.dylib (0xbe15bd4). One of the two will be used. Which one is undefined.
Couldn't create USB device plugin
Segmentation fault: 11
logout
Saving session...
...copying shared history...
...saving history...truncating history files...
...completed.

[Process completed]
DJP13
 
Posts: 13
Joined: 03 November 2017, 01:27

Re: Showxpress crashes every time I open

Postby support » 10 November 2017, 15:33

Thank you for this report.

Could you please do the following test ?
- download this file http://download.thelightingcontroller.c ... _Debug.zip
- unzip it and put the extracted file "TheLightingController_NoHardware_Debug.app" in your software folder (together with the existing file "TheLightingController.app")
- run it and tell us if there is still a crash of not

PS: this file will not fix the problem ; it will just give us more informations.
The Lighting Controller
support
Administrateur
 
Posts: 7390
Joined: 07 December 2009, 16:32

Re: Showxpress crashes every time I open

Postby DJP13 » 10 November 2017, 17:14

Showxpress still crashes

"Last login: Fri Nov 10 00:26:22 on ttys000
Daniels-MBP:~ daniel$ /Applications/ShowXpress/TheLightingController.app/Contents/MacOS/TheLightingController ; exit;
objc[2760]: Class PBApplicationDelegate is implemented in both /Applications/ShowXpress/TheLightingController.app/Contents/MacOS/TheLightingController (0x29b774) and /Applications/ShowXpress/efk_hardware.dylib (0xb52dab4). One of the two will be used. Which one is undefined.
objc[2760]: Class PBApplication is implemented in both /Applications/ShowXpress/TheLightingController.app/Contents/MacOS/TheLightingController (0x29b7a4) and /Applications/ShowXpress/efk_hardware.dylib (0xb52dae4). One of the two will be used. Which one is undefined.
objc[2760]: Class PBMenuDelegate is implemented in both /Applications/ShowXpress/TheLightingController.app/Contents/MacOS/TheLightingController (0x29b7d4) and /Applications/ShowXpress/efk_hardware.dylib (0xb52db14). One of the two will be used. Which one is undefined.
objc[2760]: Class PBMenuObject is implemented in both /Applications/ShowXpress/TheLightingController.app/Contents/MacOS/TheLightingController (0x29b804) and /Applications/ShowXpress/efk_hardware.dylib (0xb52db44). One of the two will be used. Which one is undefined.
objc[2760]: Class PBGadgetList is implemented in both /Applications/ShowXpress/TheLightingController.app/Contents/MacOS/TheLightingController (0x29b8c4) and /Applications/ShowXpress/efk_hardware.dylib (0xb52db74). One of the two will be used. Which one is undefined.
objc[2760]: Class PB_NSFlippedView is implemented in both /Applications/ShowXpress/TheLightingController.app/Contents/MacOS/TheLightingController (0x29baa4) and /Applications/ShowXpress/efk_hardware.dylib (0xb52dba4). One of the two will be used. Which one is undefined.
objc[2760]: Class PBGadgetFunctions is implemented in both /Applications/ShowXpress/TheLightingController.app/Contents/MacOS/TheLightingController (0x29bb04) and /Applications/ShowXpress/efk_hardware.dylib (0xb52dbd4). One of the two will be used. Which one is undefined.
Couldn't create USB device plugin
Segmentation fault: 11
logout
Saving session...
...copying shared history...
...saving history...truncating history files...
...completed.

[Process completed]
DJP13
 
Posts: 13
Joined: 03 November 2017, 01:27

Re: Showxpress crashes every time I open

Postby support » 10 November 2017, 18:03

It looks like the app you start is still "TheLightingController.app".
Please start "TheLightingController_NoHardware_Debug.app" instead of "TheLightingController.app".
The Lighting Controller
support
Administrateur
 
Posts: 7390
Joined: 07 December 2009, 16:32

Re: Showxpress crashes every time I open

Postby DJP13 » 10 November 2017, 20:10

If I open the debug application then it will open
DJP13
 
Posts: 13
Joined: 03 November 2017, 01:27

Re: Showxpress crashes every time I open

Postby support » 10 November 2017, 22:27

Noted.
This means, for an unknown reason, your computer crashes with certain hardware functions of our program.
We will start an audit of these functions with your computer.
Model: MacBookPro13,3, BootROM MBP133.0233.B00, 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 2.38f7
Graphics: Intel HD Graphics 530, Intel HD Graphics 530, Built-In
Graphics: Radeon Pro 455, AMD Radeon Pro 455, PCIe, 2 GB
Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x15A), Broadcom BCM43xx 1.0 (7.77.37.0.1a1)
Bluetooth: Version 6.0.0f7, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.0 Bus
USB Device: iBridge
Thunderbolt Bus: MacBook Pro, Apple Inc., 22.2
Thunderbolt Bus: MacBook Pro, Apple Inc., 22.2

This will takes some days.
The Lighting Controller
support
Administrateur
 
Posts: 7390
Joined: 07 December 2009, 16:32

Re: Showxpress crashes every time I open

Postby support » 13 November 2017, 17:51

Could you please do the following test ?
- in your software folder, rename the file "efk_usb.dylib" by "efk_usb OLD.dylib"
- download the attached file, unzip it, and copy the extracted file "efk_usb.dylib" in your software folder
(the goal is to test a new librarie "efk_usb.dylib")
- run the software and tell us the result
Attachments
efk_usb.zip
(6.5 KiB) Downloaded 115 times
The Lighting Controller
support
Administrateur
 
Posts: 7390
Joined: 07 December 2009, 16:32

PreviousNext

Return to Mac OS

Who is online

Users browsing this forum: No registered users and 1 guest