High Sierra - crashes at starting [fixed]

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High Sierra - crashes at starting [fixed]

Postby DJP13 » 03 November 2017, 01:32

Need your help. Showxpress is not opening for me, every time I try and open the program I get “TheLightingController quit unexpectedly”. I’ve uninstalled and reinstalled showxpress and restarted my computer. Can’t seem to get it to work. Do you know of a solution?

Running: macOS High Sierra Version 10.13
Showxpress version 8.2.24

Here is the problem details and system configuration:
Process: TheLightingController [24426]
Path: /Volumes/*/TheLightingController.app/Contents/MacOS/TheLightingController
Identifier: TheLightingController
Version: 0.1
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: TheLightingController [24426]
User ID: 501

Date/Time: 2017-11-02 20:26:14.326 -0400
OS Version: Mac OS X 10.13 (17A405)
Report Version: 12
Bridge OS Version: 3.0 (14Y661)
Anonymous UUID: 0D3606D1-13DB-3607-7487-C1CAE4721CE7

Sleep/Wake UUID: E487386B-2A85-4FE3-BDF6-9D690BBAC848

Time Awake Since Boot: 97000 seconds
Time Since Wake: 98 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]

VM Regions Near 0:
-->
__TEXT 0000000000001000-00000000001ec000 [ 1964K] r-x/rwx SM=COW G [/Volumes/ShowXpress_Mac 1/ShowXpress/TheLightingController.app/Contents/MacOS/TheLightingController]

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 efk_usb.dylib 0x003f3573 CDeviceHandle::CDeviceHandle(unsigned int) + 501
1 efk_usb.dylib 0x003f2c5e CallbackHook(void*, unsigned int) + 78
2 efk_usb.dylib 0x003f2d11 usbCallbackConnect + 91
3 efk_hardware.dylib 0x05303c3c EFK_check_hardware + 744

Thread 1:
0 libsystem_kernel.dylib 0xa764471a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0xa77710a0 _pthread_wqthread + 1536
2 libsystem_pthread.dylib 0xa7770a7a start_wqthread + 34

Thread 2:
0 libsystem_kernel.dylib 0xa764471a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0xa77710a0 _pthread_wqthread + 1536
2 libsystem_pthread.dylib 0xa7770a7a start_wqthread + 34

Thread 3:
0 libsystem_kernel.dylib 0xa764471a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0xa7770e80 _pthread_wqthread + 992
2 libsystem_pthread.dylib 0xa7770a7a start_wqthread + 34

Thread 4:
0 libsystem_kernel.dylib 0xa764471a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0xa7770eab _pthread_wqthread + 1035
2 libsystem_pthread.dylib 0xa7770a7a start_wqthread + 34

Thread 5:
0 libsystem_kernel.dylib 0xa764471a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0xa7770e80 _pthread_wqthread + 992
2 libsystem_pthread.dylib 0xa7770a7a start_wqthread + 34

Thread 6:
0 libsystem_kernel.dylib 0xa764471a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0xa77710a0 _pthread_wqthread + 1536
2 libsystem_pthread.dylib 0xa7770a7a start_wqthread + 34

Thread 7:
0 libsystem_kernel.dylib 0xa764471a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0xa77710a0 _pthread_wqthread + 1536
2 libsystem_pthread.dylib 0xa7770a7a start_wqthread + 34

Thread 8:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0xa763ad22 mach_msg_trap + 10
1 libsystem_kernel.dylib 0xa763a35f mach_msg + 47
2 com.apple.CoreFoundation 0x939016e8 __CFRunLoopServiceMachPort + 296
3 com.apple.CoreFoundation 0x939006d6 __CFRunLoopRun + 2262
4 com.apple.CoreFoundation 0x938ffad1 CFRunLoopRunSpecific + 641
5 com.apple.CoreFoundation 0x938ff83a CFRunLoopRunInMode + 122
6 com.apple.AppKit 0x91489095 _NSEventThread + 165
7 libsystem_pthread.dylib 0xa777151d _pthread_body + 347
8 libsystem_pthread.dylib 0xa77713c2 _pthread_start + 357
9 libsystem_pthread.dylib 0xa7770a9e thread_start + 34

Thread 9:
0 libsystem_kernel.dylib 0xa764471a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0xa7770e80 _pthread_wqthread + 992
2 libsystem_pthread.dylib 0xa7770a7a start_wqthread + 34

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x003f3389 ecx: 0xa9a801f0 edx: 0x00012068
edi: 0x00514120 esi: 0x00514e80 ebp: 0xbffffa78 esp: 0xbffff9d0
ss: 0x00000023 efl: 0x00010282 eip: 0x003f3573 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000000

Logical CPU: 0
Error Code: 0x00000004
Trap Number: 14


Binary Images:
0x1000 - 0x1ebff7 +TheLightingController (0.1) <9578A96A-6AA3-3DE8-A304-8C5EDD09322D> /Volumes/*/TheLightingController.app/Contents/MacOS/TheLightingController
0x365000 - 0x3aafcf dyld (519.2.1) <3FEC6B17-882D-32AA-9D24-CBD9B1FD18EA> /usr/lib/dyld
0x3f1000 - 0x3f3fff +efk_usb.dylib (1) <204D39A5-A168-521D-2EFF-8DD8DE656AC5> /Volumes/*/efk_usb.dylib
0x5300000 - 0x5320ffb +efk_hardware.dylib (0) <0F1950F0-6926-38D5-B52B-D947A63D1BED> /Volumes/*/efk_hardware.dylib
0x9099000 - 0x90a1ff7 com.apple.iokit.IOUSBLib (900.4.1 - 900.4.1) <E0935891-8DB3-3111-AC39-0B780DAA8C56> /System/Library/Extensions/IOUSBFamily.kext/Contents/PlugIns/IOUSBLib.bundle/Contents/MacOS/IOUSBLib
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0xa000000 - 0xaca3fff com.apple.driver.AppleIntelSKLGraphicsGLDriver (10.28.26 - 10.2.8) <03E45C76-1B10-326A-A2E2-AEECEFE55903> /System/Library/Extensions/AppleIntelSKLGraphicsGLDriver.bundle/Contents/MacOS/AppleIntelSKLGraphicsGLDriver
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0xa57fe000 - 0xa5802fff libScreenReader.dylib (562.1) <A2A66CC0-780C-3751-AC41-075118B8EF14> /usr/lib/libScreenReader.dylib
0xa5803000 - 0xa5804fff libSystem.B.dylib (1252) <96309D00-55F1-36DB-9A6B-94DE5E7167E4> /usr/lib/libSystem.B.dylib
0xa5813000 - 0xa5828ff7 libapple_nghttp2.dylib (1.24) <480C0C04-2533-3D44-8232-006B6CBA7758> /usr/lib/libapple_nghttp2.dylib
0xa5829000 - 0xa5854fff libarchive.2.dylib (54) <D55C5F86-251D-3C33-A617-0C623D4F512E> /usr/lib/libarchive.2.dylib
0xa5855000 - 0xa59a4ffb libate.dylib (1.13.1) <E109CCBF-357D-3C87-9CE5-D53AE03609A2> /usr/lib/libate.dylib
0xa59a8000 - 0xa59a8ff3 libauto.dylib (187) <CE2A78CC-670F-3E07-9539-822DCD2F6084> /usr/lib/libauto.dylib
0xa59a9000 - 0xa59b9fff libbsm.0.dylib (39) <067E9003-0673-32A3-9B40-492323182C5C> /usr/lib/libbsm.0.dylib
0xa59ba000 - 0xa59c6ff7 libbz2.1.0.dylib (38) <77C24A36-BE84-3702-A786-935C597A0A86> /usr/lib/libbz2.1.0.dylib
0xa59c7000 - 0xa5a20ffb libc++.1.dylib (400.9) <AD612EEF-6CE3-315D-82C2-58248BE13431> /usr/lib/libc++.1.dylib
0xa5a21000 - 0xa5a42fff libc++abi.dylib (400.7) <41323E53-C7EA-3E9A-BD30-38E82399F843> /usr/lib/libc++abi.dylib
0xa5a44000 - 0xa5a55ff7 libcmph.dylib (6) <EC7664F1-B5A1-37F4-B7DC-F6AC10587E35> /usr/lib/libcmph.dylib
0xa5a56000 - 0xa5a69ff7 libcompression.dylib (47) <F80DDFC1-F96A-3BAD-967D-C1E24253273A> /usr/lib/libcompression.dylib
0xa5a6a000 - 0xa5a81ffb libcoretls.dylib (155) <F66FAEBC-4B6E-31E0-ACA8-C8ACBC7689DD> /usr/lib/libcoretls.dylib
0xa5a82000 - 0xa5a83fff libcoretls_cfhelpers.dylib (155) <8B8ABC2C-F251-3C80-9747-88C05A2CBE64> /usr/lib/libcoretls_cfhelpers.dylib
0xa5c04000 - 0xa5dabfff libcrypto.35.dylib (22) <EE1BA2F7-F2F4-387B-8866-5B4A7023D29F> /usr/lib/libcrypto.35.dylib
0xa5f6b000 - 0xa5fc2fff libcups.2.dylib (462) <0EF67F4A-8E0A-3349-9259-5AC3D65143D6> /usr/lib/libcups.2.dylib
0xa60d8000 - 0xa60d8fff libenergytrace.dylib (16) <34FC43C7-D9B6-3C01-8B65-E49059D31279> /usr/lib/libenergytrace.dylib
0xa60d9000 - 0xa60f0ffb libexpat.1.dylib (16.1.1) <3E73B1C8-216F-3E94-83AE-59559365D2DD> /usr/lib/libexpat.1.dylib
0xa610c000 - 0xa6110fff libheimdal-asn1.dylib (520) <506DE95C-3CB0-33ED-9DC0-B5D4665BE010> /usr/lib/libheimdal-asn1.dylib
0xa613c000 - 0xa622cff3 libiconv.2.dylib (51) <FE6D05A5-18DB-3FD8-A52F-B7BADB232C78> /usr/lib/libiconv.2.dylib
0xa622d000 - 0xa644fffb libicucore.A.dylib (59117.0.1) <8D56A4D5-C688-36AE-853E-875C09164234> /usr/lib/libicucore.A.dylib
0xa6497000 - 0xa6498fff liblangid.dylib (128) <120FE992-47E4-3A73-A039-1B401F5696DC> /usr/lib/liblangid.dylib
0xa6499000 - 0xa64b1ff7 liblzma.5.dylib (10) <8A5C9679-430A-3A19-AF68-9D21BAC442C7> /usr/lib/liblzma.5.dylib
0xa64b2000 - 0xa64c7fff libmarisa.dylib (9) <805453EE-B829-3DA5-8DF3-5132D03D5B74> /usr/lib/libmarisa.dylib
0xa657c000 - 0xa6798fff libmecabra.dylib (779.1) <07D38CF9-A4A2-35D1-A996-E7F29BD561E1> /usr/lib/libmecabra.dylib
0xa695f000 - 0xa6a32ff3 libnetwork.dylib (1229.1.5) <A9164BB1-E070-3D48-96A4-E77BB351B18A> /usr/lib/libnetwork.dylib
0xa6a33000 - 0xa6e130fb libobjc.A.dylib (723) <4AF346B8-C1A8-3199-B1BB-ADEDD64D5C1A> /usr/lib/libobjc.A.dylib
0xa6e17000 - 0xa6e1afff libpam.2.dylib (22) <7106F43C-84DD-3F26-905A-B52780AFEB3E> /usr/lib/libpam.2.dylib
0xa6e1d000 - 0xa6e4efff libpcap.A.dylib (79) <178094CE-BF5A-3C92-9A74-525AA907FA21> /usr/lib/libpcap.A.dylib
0xa6e8c000 - 0xa6ea7ffb libresolv.9.dylib (65) <65A43F5B-CF88-3948-AE5C-D7CA02D814A1> /usr/lib/libresolv.9.dylib
0xa6ef2000 - 0xa707ffff libsqlite3.dylib (274.1) <6EDB0451-67F8-3870-8EF9-50346FC26669> /usr/lib/libsqlite3.dylib
0xa718f000 - 0xa71dfffb libstdc++.6.0.9.dylib (104.1) <74744B76-524A-3052-A4CF-3C47446A32C0> /usr/lib/libstdc++.6.0.9.dylib
0xa7223000 - 0xa725dffb libusrtcp.dylib (1229.1.5) <28CC4C32-DAFF-3C05-A288-97EA513DC10D> /usr/lib/libusrtcp.dylib
0xa725e000 - 0xa7261fff libutil.dylib (51) <C041EF3C-8E30-3F43-BCE2-7DA3E3673A8A> /usr/lib/libutil.dylib
0xa7262000 - 0xa7270ff7 libxar.1.dylib (400) <4B664A7E-EC05-34AD-ACC6-C879B69DBA7C> /usr/lib/libxar.1.dylib
0xa7271000 - 0xa734fff7 libxml2.2.dylib (31.7) <3E1F9E3D-6C44-3437-AB2B-E5ACE1927F81> /usr/lib/libxml2.2.dylib
0xa7350000 - 0xa7378ff3 libxslt.1.dylib (15.10) <1A3DC7B8-7C92-3D73-BF82-D60E64BC3DF0> /usr/lib/libxslt.1.dylib
0xa7379000 - 0xa7388ff7 libz.1.dylib (70) <588F445F-0065-3D77-8002-BA9411DA1D70> /usr/lib/libz.1.dylib
0xa73c1000 - 0xa73c5fff libcache.dylib (80) <5D011637-CADA-38A1-A695-CE049657FD9D> /usr/lib/system/libcache.dylib
0xa73c6000 - 0xa73d0fff libcommonCrypto.dylib (60118.1.1) <536D7954-7C70-368F-BF63-A02A4E4529D6> /usr/lib/system/libcommonCrypto.dylib
0xa73d1000 - 0xa73d6fff libcompiler_rt.dylib (62) <FA07FEE2-CEFE-3CC0-A82F-E601AA2CCB36> /usr/lib/system/libcompiler_rt.dylib
0xa73d7000 - 0xa73e0ff7 libcopyfile.dylib (146) <13E84219-DA7C-3774-BB84-56CB93C8C8BB> /usr/lib/system/libcopyfile.dylib
0xa73e1000 - 0xa7448fff libcorecrypto.dylib (562) <FF27DFD5-EEF0-3045-87D0-28F746007FB2> /usr/lib/system/libcorecrypto.dylib
0xa74b2000 - 0xa74e7ffb libdispatch.dylib (913.1.6) <6C6E14A6-E999-3E7B-AD06-A258FC5B2ED1> /usr/lib/system/libdispatch.dylib
0xa74e8000 - 0xa7505fff libdyld.dylib (519.2.1) <85A28A4C-AFE5-3A7E-A16D-10C304A86040> /usr/lib/system/libdyld.dylib
0xa7506000 - 0xa7506fff libkeymgr.dylib (28) <C448ACFC-DD1B-3F08-B4C3-D2B69D1210B1> /usr/lib/system/libkeymgr.dylib
0xa7507000 - 0xa7513ff7 libkxld.dylib (4570.1.46) <6C86E320-D9FE-3DE1-8EAE-88D0115FCD84> /usr/lib/system/libkxld.dylib
0xa7514000 - 0xa7514fff liblaunch.dylib (1205.1.10) <4C5BA334-9EA5-3EFA-8C2D-BD4A234978E4> /usr/lib/system/liblaunch.dylib
0xa7515000 - 0xa751afff libmacho.dylib (900.0.1) <F1F0BC1D-A2D9-39F9-9A11-263F8392CB3B> /usr/lib/system/libmacho.dylib
0xa751b000 - 0xa751dfff libquarantine.dylib (86) <68DE2EB2-7911-304D-89D6-1517CA689001> /usr/lib/system/libquarantine.dylib
0xa751e000 - 0xa751ffff libremovefile.dylib (45) <BEF76B44-53EA-3970-AB50-2296DC7F097F> /usr/lib/system/libremovefile.dylib
0xa7520000 - 0xa7537ff7 libsystem_asl.dylib (356.1.1) <F96973B5-C36B-3037-8AEC-3BF7147D79E2> /usr/lib/system/libsystem_asl.dylib
0xa7538000 - 0xa7538fff libsystem_blocks.dylib (67) <32CE9BB7-E047-3568-981E-4EA94D3DCBB5> /usr/lib/system/libsystem_blocks.dylib
0xa7539000 - 0xa75c5fff libsystem_c.dylib (1244.1.7) <5303B1D1-214D-357C-B08E-AD7500A4133D> /usr/lib/system/libsystem_c.dylib
0xa75c6000 - 0xa75c9fff libsystem_configuration.dylib (963) <A8287AD3-977A-314C-9F75-039A68BD3617> /usr/lib/system/libsystem_configuration.dylib
0xa75ca000 - 0xa75cdfff libsystem_coreservices.dylib (51) <C3D75760-EED5-3C5C-8245-FBD3D9FD60FD> /usr/lib/system/libsystem_coreservices.dylib
0xa75ce000 - 0xa75cffff libsystem_darwin.dylib (1244.1.7) <CDB623E2-9A63-345D-82A0-931EEB5C5B0A> /usr/lib/system/libsystem_darwin.dylib
0xa75d0000 - 0xa75d6ff3 libsystem_dnssd.dylib (878.1.1) <3C00C266-30F6-3DAC-8D54-4504BE6AB9F7> /usr/lib/system/libsystem_dnssd.dylib
0xa75d7000 - 0xa7626ffb libsystem_info.dylib (517) <2EAFB95B-E88C-3D83-8254-4E829D30D95A> /usr/lib/system/libsystem_info.dylib
0xa7627000 - 0xa764aff3 libsystem_kernel.dylib (4570.1.46) <DF6AC242-99E5-3B7B-A4AD-E6A652FD6BC1> /usr/lib/system/libsystem_kernel.dylib
0xa764b000 - 0xa769afdb libsystem_m.dylib (3146) <DBE0AACD-3665-3EEB-BADA-A435E591C54B> /usr/lib/system/libsystem_m.dylib
0xa769b000 - 0xa76b5fff libsystem_malloc.dylib (140.1.1) <DFE0206A-865E-359D-B2F9-FE9DBB3B5B32> /usr/lib/system/libsystem_malloc.dylib
0xa76b6000 - 0xa7752fff libsystem_network.dylib (1229.1.5) <4B88E3E9-7C28-3BBE-8143-5579FE6A71EF> /usr/lib/system/libsystem_network.dylib
0xa7753000 - 0xa775dfff libsystem_networkextension.dylib (767.1.4) <92CBAB05-8D30-3405-92B2-9D92966B2D33> /usr/lib/system/libsystem_networkextension.dylib
0xa775e000 - 0xa7766ff3 libsystem_notify.dylib (172) <63E3CF8C-4F15-3D45-84A6-1218352031E9> /usr/lib/system/libsystem_notify.dylib
0xa7767000 - 0xa776dff3 libsystem_platform.dylib (161) <525A3EF0-E1ED-3EE2-A142-2149A43F9EBC> /usr/lib/system/libsystem_platform.dylib
0xa776e000 - 0xa7778ff7 libsystem_pthread.dylib (301.1.6) <7228A41C-AC5D-3612-B22E-374CB5433D1C> /usr/lib/system/libsystem_pthread.dylib
0xa7779000 - 0xa777cffb libsystem_sandbox.dylib (765.1.8) <79BFD3F5-0BC2-3DA6-A062-79CA966F779A> /usr/lib/system/libsystem_sandbox.dylib
0xa777d000 - 0xa777ffff libsystem_secinit.dylib (30) <CE2C90DE-27A4-3546-8A05-96B743861DD0> /usr/lib/system/libsystem_secinit.dylib
0xa7780000 - 0xa7788ff7 libsystem_symptoms.dylib (820.1.4) <131C3E51-0C07-38A4-9BDA-512D70BFBFD2> /usr/lib/system/libsystem_symptoms.dylib
0xa7789000 - 0xa779bfff libsystem_trace.dylib (829.1.2) <93044936-463B-3E35-9CDF-4B1B83896042> /usr/lib/system/libsystem_trace.dylib
0xa779d000 - 0xa77a3fff libunwind.dylib (35.3) <642BBA03-0411-3FAA-A421-D79A9156AB1C> /usr/lib/system/libunwind.dylib
0xa77a4000 - 0xa77ccff3 libxpc.dylib (1205.1.10) <D1C23A14-2F23-3858-9346-A35B47DFD92F> /usr/lib/system/libxpc.dylib

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 2882926
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=283.8M resident=0K(0%) swapped_out_or_unallocated=283.8M(100%)
Writable regions: Total=155.5M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=155.5M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 128K 2
Activity Tracing 256K 2
CG backing stores 4020K 4
CG image 1876K 6
CoreAnimation 36K 5
CoreGraphics 8K 2
CoreImage 16K 3
CoreServices 20K 2
CoreUI image file 188K 5
Foundation 4K 2
Kernel Alloc Once 8K 2
MALLOC 135.8M 43
MALLOC guard page 48K 13
Memory Tag 242 12K 2
OpenGL GLSL 128K 3
Stack 12.5M 11
Stack Guard 56.0M 11
VM_ALLOCATE 480K 21
__DATA 13.9M 242
__FONT_DATA 4K 2
__GLSLBUILTINS 2588K 2
__IMPORT 4K 2
__LINKEDIT 78.1M 10
__OBJC 3800K 92
__TEXT 205.7M 246
__UNICODE 556K 2
mapped file 262.0M 208
shared memory 872K 15
=========== ======= =======
TOTAL 778.8M 932

Model: MacBookPro13,3, BootROM MBP133.0233.B00, 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 2.38f7
Graphics: Intel HD Graphics 530, Intel HD Graphics 530, Built-In
Graphics: Radeon Pro 455, AMD Radeon Pro 455, PCIe, 2 GB
Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x15A), Broadcom BCM43xx 1.0 (7.77.37.0.1a1)
Bluetooth: Version 6.0.0f7, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.0 Bus
USB Device: iBridge
Thunderbolt Bus: MacBook Pro, Apple Inc., 22.2
Thunderbolt Bus: MacBook Pro, Apple Inc., 22.2
DJP13
 
Posts: 13
Joined: 03 November 2017, 01:27

Re: Showxpress crashes every time I open

Postby support » 03 November 2017, 12:06

Please send a zip of the folder "TheLightingController" which is stored in the "home directory" of your system.
https://thelightingcontroller.com/viewt ... p?f=3&t=19
The Lighting Controller
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Administrateur
 
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Joined: 07 December 2009, 16:32

Re: Showxpress crashes every time I open

Postby DJP13 » 06 November 2017, 14:21

sent
DJP13
 
Posts: 13
Joined: 03 November 2017, 01:27

Re: Showxpress crashes every time I open

Postby support » 06 November 2017, 18:22

We did not receive it.
Please double-check.
The Lighting Controller
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Joined: 07 December 2009, 16:32

Re: Showxpress crashes every time I open

Postby support » 07 November 2017, 08:50

You sent your software folder, while we need your lightshow.
Please send your lightshow (https://thelightingcontroller.com/viewt ... ?f=3&t=168).
The Lighting Controller
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Re: Showxpress crashes every time I open

Postby MGa » 08 November 2017, 08:10

Any updates if High Sierra is working without an issues? Would love to use the new upgrade but I need to still be able to do shows. If not, any timeframe on when it will be good to go?
MGa
 
Posts: 3
Joined: 16 April 2017, 09:22

Re: Showxpress crashes every time I open

Postby support » 08 November 2017, 11:58

Your lightshow opens fine with our system (see attached picture).
Please note that we use only the latest version of our software 8.2.24 (August), while your lightshow says that the version of your software is 8.2.18 (March). So please try with the latest version of our software.

BTW, could you please also send us the file "param.ini" in the folder "YourHomeDirectory/TheLightingController/" ?
The Lighting Controller
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Administrateur
 
Posts: 7570
Joined: 07 December 2009, 16:32

Re: Showxpress crashes every time I open

Postby DJP13 » 08 November 2017, 16:46

I have updated to the latest version of your software (8.2.24) and showxpress still is not opening.

My main computer updated to macOS High Sierra Version 10.13 and showxpress crashes every time I try and open it. However, my bosses computer is running the previous version of macOS and his showxpress opens fine. I believe there is a bug within High Sierra version 10.13 that is causing the crashes.

Any advice on how to get this resolved ASAP would be appreciated, I need this software functional for upcoming jobs this week.

Thanks.
DJP13
 
Posts: 13
Joined: 03 November 2017, 01:27

Re: Showxpress crashes every time I open

Postby DJP13 » 08 November 2017, 16:51

The file you requested has been sent
DJP13
 
Posts: 13
Joined: 03 November 2017, 01:27

Re: Showxpress crashes every time I open

Postby support » 08 November 2017, 17:51

No problem here with your lightshow and your file "param.ini", under our "High Sierra" system.

Could you please try without any usb device (neither our dmx interface, nor any other usb device) connected to your computer ?
The Lighting Controller
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