High Sierra crash [fixed]

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High Sierra crash [fixed]

Postby rbekel » 24 September 2017, 05:45

any idea when Showxpress will work on High Sierra?
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Re: High Sierra

Postby support » 25 September 2017, 08:54

Our experience shows the first release of a new MacOS might have bugs.

Regarding this previous bug in Sierra,
https://thelightingcontroller.com/viewt ... =10&t=4697
we lost hours (days), trying to fix this problem, before we understood that this was a bug of MacOS Sierra.
In the meantime, we received several complains of users who were asking us to fix that problem.

This was indeed a bad moment for us.

So if possible, please try this new MacOS in a spare computer (not on your "lighting job" computer).
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dont work

Postby juancarlos » 11 November 2017, 10:24

Process: TheLightingController [3128]
Path: /Applications/50051_Quick_DMX_V8_2_24/TheLightingController.app/Contents/MacOS/TheLightingController
Identifier: TheLightingController
Version: 0.1
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: TheLightingController [3128]
User ID: 501

Date/Time: 2017-11-11 11:22:18.088 +0100
OS Version: Mac OS X 10.13.1 (17B48)
Report Version: 12
Bridge OS Version: 3.0 (14Y661)
Anonymous UUID: 9009DB15-6FF7-878C-95CB-25A16D211C27

Sleep/Wake UUID: D60454F7-4F7C-454F-B52C-759727503B82

Time Awake Since Boot: 8300 seconds
Time Since Wake: 3400 seconds

System Integrity Protection: disabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]

VM Regions Near 0:
-->
__TEXT 0000000000001000-00000000001ec000 [ 1964K] r-x/rwx SM=COW 2 [/Applications/50051_Quick_DMX_V8_2_24/TheLightingController.app/Contents/MacOS/TheLightingController]

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 efk_usb.dylib 0x046f8573 CDeviceHandle::CDeviceHandle(unsigned int) + 501
1 efk_usb.dylib 0x046f7c5e CallbackHook(void*, unsigned int) + 78
2 efk_usb.dylib 0x046f7d11 usbCallbackConnect + 91
3 efk_hardware.dylib 0x093a3c3c EFK_check_hardware + 744

Thread 1:
0 libsystem_kernel.dylib 0xa765d71a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0xa7789e9b _pthread_wqthread + 1035
2 libsystem_pthread.dylib 0xa7789a6a start_wqthread + 34

Thread 2:
0 libsystem_kernel.dylib 0xa765d71a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0xa7789e70 _pthread_wqthread + 992
2 libsystem_pthread.dylib 0xa7789a6a start_wqthread + 34

Thread 3:
0 libsystem_kernel.dylib 0xa765d71a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0xa778a090 _pthread_wqthread + 1536
2 libsystem_pthread.dylib 0xa7789a6a start_wqthread + 34

Thread 4:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0xa7653d22 mach_msg_trap + 10
1 libsystem_kernel.dylib 0xa765335f mach_msg + 47
2 com.apple.CoreFoundation 0x9390e858 __CFRunLoopServiceMachPort + 296
3 com.apple.CoreFoundation 0x9390d846 __CFRunLoopRun + 2262
4 com.apple.CoreFoundation 0x9390cc41 CFRunLoopRunSpecific + 641
5 com.apple.CoreFoundation 0x9390c9aa CFRunLoopRunInMode + 122
6 com.apple.AppKit 0x914950d5 _NSEventThread + 165
7 libsystem_pthread.dylib 0xa778a50d _pthread_body + 347
8 libsystem_pthread.dylib 0xa778a3b2 _pthread_start + 357
9 libsystem_pthread.dylib 0xa7789a8e thread_start + 34

Thread 5:
0 libsystem_pthread.dylib 0xa7789a48 start_wqthread + 0
1 TheLightingController 0x000186ac 0x1000 + 95916

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x046f8389 ecx: 0xa9a9a1f0 edx: 0x00012068
edi: 0x0054d5b0 esi: 0x0054d7a0 ebp: 0xbffffa68 esp: 0xbffff9c0
ss: 0x00000023 efl: 0x00010286 eip: 0x046f8573 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000000

Logical CPU: 0
Error Code: 0x00000004
Trap Number: 14

...

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 4723
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=274.7M resident=0K(0%) swapped_out_or_unallocated=274.7M(100%)
Writable regions: Total=104.8M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=104.8M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 128K 2
Activity Tracing 256K 2
CG backing stores 3852K 4
CG image 1876K 11
CoreAnimation 36K 7
CoreGraphics 8K 2
CoreImage 16K 3
CoreUI image file 188K 4
Foundation 4K 2
Kernel Alloc Once 8K 2
MALLOC 87.8M 40
MALLOC guard page 48K 13
Memory Tag 242 12K 2
OpenGL GLSL 128K 3
Stack 10.5M 7
Stack Guard 56.0M 7
VM_ALLOCATE 148K 19
__DATA 12.5M 240
__FONT_DATA 4K 2
__GLSLBUILTINS 2588K 2
__IMPORT 4K 2
__LINKEDIT 76.1M 8
__OBJC 3848K 93
__TEXT 198.6M 245
__UNICODE 560K 2
mapped file 262.2M 211
shared memory 752K 14
=========== ======= =======
TOTAL 717.9M 922

Model: MacBookPro13,2, BootROM MBP132.0233.B00, 2 processors, Intel Core i5, 2,9 GHz, 8 GB, SMC 2.37f20
Graphics: Intel Iris Graphics 550, Intel Iris Graphics 550, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C3531324D3332443250462D3039
Memory Module: BANK 1/DIMM0, 4 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C3531324D3332443250462D3039
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x157), Broadcom BCM43xx 1.0 (7.77.37.2.1a3)
Bluetooth: Version 6.0.0f1, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.0 Bus
USB Device: iBridge
Thunderbolt Bus: MacBook Pro, Apple Inc., 22.2
Thunderbolt Bus: MacBook Pro, Apple Inc., 22.2
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Re: High Sierra

Postby juancarlos » 11 November 2017, 10:27

No se abre el programa.
Agradecería soporte.
Saludos.

[image]
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Re: High Sierra

Postby support » 11 November 2017, 18:46

Noted.
In order to know if it is a lone problem, if it is working with another user, please let us know.
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Re: High Sierra

Postby support » 15 November 2017, 10:30

Could you please do the following test ?
- in your software folder, rename the file "efk_usb.dylib" by "efk_usb OLD.dylib"
- download the attached zip file, unzip it, and copy the extracted file "efk_usb.dylib" in your software folder
(the goal is to test a new librarie "efk_usb.dylib")
- run the software and tell us the result
Attachments
efk_usb.zip
(6.46 KiB) Downloaded 223 times
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Re: High Sierra

Postby djottomatic » 19 November 2017, 23:02

not working for me either
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Re: High Sierra

Postby djottomatic » 19 November 2017, 23:38

That fix worked
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Re: High Sierra crash [fixed]

Postby bkiech » 13 June 2018, 22:48

Hi! I am having a similar issue, where ShowXpress crashes each time I try to import my fixtures with the text file I downloaded from Chauvet (my fixtures are Colorado 1 Quad Zoom VW, which aren't listed in the fixture list in ShowXpress, so I had to find the files on the website and try to import it that way). I also have two Colorado 1 Tri-Tour lights, which are working fine with ShowXpress but they were listed in the fixture list within the program so getting them set up was no problem.

It sounds like this fix might work for me, but I am having 2 problems:

I'm unable to edit the name of the efk_usb.dylib file because it's read-only

And, when I click on the efk_usb.zip file that I downloaded from this thread, nothing happens/it won't open, so I don't know how to drag the new library file into my original ShowXpress folder.

I am running OSX High Sierra Version 10.13.5

Any help would be really appreciated!!!
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Re: High Sierra crash [fixed]

Postby support » 14 June 2018, 09:58

Your problem is different.
The current software version contains the above fix.
There is no more reason to post in this topic ; so we close it.

Please post you problem again in a new topic in this section: https://thelightingcontroller.com/viewforum.php?f=68
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