The stage in 3DView is not full screen [fixed]

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Re: Big Sur 3d View Help

Postby Gabriel » 07 January 2021, 08:51

https://ibb.co/FDkr2fw
This in German can no Open the 3d please refresh the software contact the Support.....
Gabriel
 
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Re: Big Sur 3d View Help

Postby support » 07 January 2021, 22:07

Could you please try these two 3DView programs from this ZIP file: http://download.thelightingcontroller.c ... w/test.zip
and tell us the result ?

PS: TeamViewer acces to your computer will not help, because we need some time to prepare each new test program.
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Re: Big Sur 3d View Help

Postby support » 07 January 2021, 22:08

Thank you for the second video, which gave us some important details.

Could you please try these two 3DView programs from this ZIP file: http://download.thelightingcontroller.c ... w/test.zip
and tell us the result ?

PS: TeamViewer acces to your computer will not help, because we need some time to prepare each new test program.
The Lighting Controller
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Re: Big Sur 3d View Help

Postby Gabriel » 08 January 2021, 08:08

Hello,
I put the Test in the 3 D folder and can't not Open in the Programm...
The Mac says can't not start Please refresh the Software..:/
Gabriel
 
Posts: 16
Joined: 29 September 2019, 21:34

Re: Big Sur 3d View Help

Postby support » 08 January 2021, 08:35

By default, your Macbook OS blocks all programs (ZIP, APP) downloaded via internet. You have to change the security parameter in the system preferences to run the program.
FYI: https://support.apple.com/de-de/guide/m ... b3a043/mac

Please change it to check these programs, and then turn it back to its default state.
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Re: Big Sur 3d View Help

Postby Gabriel » 08 January 2021, 13:32

We testing it and the screen is small no help.....
Gabriel
 
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Joined: 29 September 2019, 21:34

Re: Big Sur 3d View Help

Postby Gabriel » 08 January 2021, 13:35

more Options please add the test in the software and send me this please?
Gabriel
 
Posts: 16
Joined: 29 September 2019, 21:34

Re: Big Sur 3d View Help

Postby Gabriel » 13 January 2021, 08:50

Hello you find the Problem ?
Gabriel
 
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Joined: 29 September 2019, 21:34

Re: Big Sur 3d View Help

Postby support » 13 January 2021, 09:09

FYI:
There was a MacOS update for both Catalina and Big Sur, some time ago.
And the problem has been reported just after this update, for only Catalina and Big Sur !

So we are presently sharing our mind if this is a MacOS problem (means must be fixed with a new MacOS update) or if the problem comes from our side.

We need your help now (Big Sur or Catalina).

There is another user (on Catalina) who reported the problem.
We sent him these two programs for test : http://download.thelightingcontroller.c ... w/test.zip
And we are waiting for the result of his test.

Afterwards, we should be able to know about what to do.
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Re: Big Sur 3d View Help

Postby support » 15 January 2021, 10:04

Unfortunately, we got no answer for these tests.

However we put a new 3D program in the fix file, and we think this one should work ok.
To install the fix file: https://thelightingcontroller.com/viewt ... =85&t=3438
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