Works on macbook and not on imac

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Works on macbook and not on imac

Postby Kane-Andreoli » 04 July 2019, 21:38

Hello,

Been using this software for over 3 years no issues.. till now.

I have this running in over 8 clubs around Australia running all sorts of small to large events. but now with the new update we have just been left without help or a way to run our shows.
Half the computers will work and half wont. it will boot up but it wont connect to the inter face.

We have tried Everything.

Complete reinstalls
settings changes
new driver files
we tried changing the gps settings as that may of been the issue
firewalls deleted
we even reformatted the computers drive.

Nothing works. for the price I've paid i would like some fast help as we have a 1800 People show in 12 hours and i cant get the main room to work

the same exact file works on my macbook. just not the imac

HELP ME PLEASE
Kane-Andreoli

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Re: V9 Mac driver issue

Postby TimH » 05 July 2019, 03:00

Hey mate,

I'm based in Brisbane. I'm not from tech support but have been using the software for quite a while now so have a fair bit of experience. Send me a private message and I can meet you if you're Bris based or chat to you over the phone. The tech support guys are based overseas so might take them a bit longer to respond since it's the middle of the night for them right now.

Regards,

Tim H
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Re: Works on macbook and not on imac

Postby support » 05 July 2019, 09:14

Thank you Tim for your help.

FYI: with Mac, there is no drivers for our dmx interfaces.

Please give more details, then we will have a chance to help you.
FYI: https://thelightingcontroller.com/viewt ... ?f=3&t=203

And please do not multi-post the same message everywhere.
This will not speed up things, and this pollute the forum.
The other same messages have been deleted.
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Re: Works on macbook and not on imac

Postby Kane-Andreoli » 18 July 2019, 14:37

Im Not sure what more you need ?

It will show up as an interface and pc link with my macbook pro and other imacs around venues.
Then on a few other imacs it will show as a usb device in the computer but wont link of flash the green light when i start the program.

Ive completely wiped the computers and they are all up to date with updates, I have tried deleting all the files todo with the software and reinstalled. but still nothing.

I can downgrade the softwear and then the 512 box will link. but v9 will not work to link the box. Why is this.

Also plenty of bugs with changing fixture types and all sorts with v9. half the stuff crashes the app.

Not happy. but im sticking in here hoping there is a solution
Kane-Andreoli
 
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Re: Works on macbook and not on imac

Postby support » 18 July 2019, 17:20

Please post a link to download your lightshow, and tell us how to reproduce the crash.
https://thelightingcontroller.com/viewt ... ?f=3&t=203
We will check that.
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